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Airpark Dodge Chrysler Jeep
- Car Dealers
- Scottsdale, AZ
About this business
Location details
7801 E Frank Lloyd Wright Blvd, Scottsdale, AZ, 85260, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
So sad, i have bought 3 new rams for this store and now i had to go find a NEW dodge dealer. I went in to buy a Ram but stock was low, so i thought i would special order a new one, Knowing that it could take up to 12 weeks to get, i was ready to put down a large deposit. Built my truck online and sent it to my salesman, i ask for an OTD price three days later i called my salesman and he said he was busy and had meeting, he would get this to his manger, two days later i called and now the computer was down, well i found a new... read more
Business response:
James, we are so sorry to hear that you are not satisfied with your experience. Our team is dedicated to providing exceptional customer service, and we are sorry that you feel like we haven't been as dedicated to you as we should have been. Please contact Glen Drobney, our General Manager, at 833-718-0491.
On June 11th, 2021, I purchased a 2016 Dodge grand caravan from Airpark Dodge Chrysler Jeep in Scottsdale. My salesman was Chip Frazier. On June 14th Chip texted me and told me the car never went through emissions and that he was going to drive out to my house to take care of it, which he did. On July 3rd, the tire pressure light came on, so I took it into the tire shop down the street from my house to see what it was. At that point there was no reason to bring this into the dealership, which is 45 minutes from my home, for ... read more
Business response:
Jackie, when we inspected the vehicle we documented that no tires were necessary. You made the decision to go to another store and replace the tires, and didn't come to use to inspect before replacing. Despite our dealership’s commitment to accommodate customer needs and requests as much as possible, there are limits to what we can do. We wish you the best moving forward.
Terrible experience. Complete disregard to the customer. Sales manager Blake Hewitt was completely unprofessional, rude, disrespectful, and lacks integrity. I will never buy a vehicle or service my vehicle at Airpark Jeep ever again and would never recommend anyone would give them business. I would give zero stars if possible. I deeply regret doing business with Airpark Jeep because of Blake Hewitt. Very unfortunate and unnecessary.
Business response:
We are sorry that we did not exceed your expectations. Unfortunately, we are unable to find any record of your visit to our store. We hope that you will give us the opportunity to discuss this further. Please contact Glen Drobney, our General Manager, at 833-718-0491 to discuss further.
Three calls leaving detailed messages with a live person and two attempts online to schedule service over the course of a month, on a Jeep. Every time promised a call back from a service advisor to schedule. No response. Previous customer for many years. What is going on? This is a broken business model. Maybe add a metric that grades advisers on calling back customers and scheduling service. Good luck sorting it out. Going elsewhere.
Business response:
We always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service. We understand how frustrating of a situation this is for you. We'd love to discuss your concerns and see what we can do to make this right for you. Please contact Glen Drobney, General Manager, at 833-718-0491.
Unfortunately this is the worst dealership i have hate the displeasure of working with by quite a long shot. Over the course of 2 years they have had our vehicle for a total of 96 days and counting "10% of the total time of ownership this vehicle has been at their service shop" we would have it towed elsewhere but unfortuantely this is the closest dealer to our house so it is what Chrysler will cover for towing. in all 4 trips to the service center the technicians were clearly unhappy to have us there, unresponsive to all ca... read more
Business response:
Hello Daniel and thank you for bringing this to our attention. At our dealership, we pride ourselves on straightforward, no-nonsense, and transparent dealings with our clients. Warranty coverage with the factory requires certain protocols followed on all cases like your yours. We are moving as expeditiously as the manufacturer will allow us to make repairs and or recommendations. We do not authorize a vehicle to be bought back or claimed as a lemon law. Those decision is between the manufacturer, the federal government and y... read more
Horrible service department and now a horrible sales staff using bait and switch e mails and mailings offering deals on vehicles they don’t have I spent 2 months waiting for them to honor their offer they just jerked me around
Business response:
We are so disappointed to learn of this situation. We would like the chance to try to understand what happened. However, we are unable to validate a review from an account using a screen-name, and cannot respond to your situation accordingly. Please contact Clint Zelez, Service Director, at 480-556-7400, at 833-718-0491 to discuss further.
I don't think anyone at this dealership cares about selling cars that much. Long story short.. ~9+ hours total time sitting at this dealer trying to buy two cars, and it's still not over! ~5 weeks ago, was there for ~3 hours waiting for them to find inventory, looking for keys, trying to find the manager who could appraise my trade-in, waiting for paperwork, waiting to negotiate numbers.. Just waiting. A lot of waiting. 3 hours of waiting.. We weren't able to make a deal, and we decided to part ways. The manager was apologet... read more
Business response:
We are very concerned about the situation you have described. After speaking with the team we don't have any reports of this situation. We are unable to verify a review from a screen-name. Please contact Glen Drobney, our General Manager, at 833-718-0491 to discuss further.
Worse experience ever!!! They sold me 2 cars used with so many problems every time I bring the cars they inspected and they said everything look ok ,, I went to other Mecanic and of course they find all the problems the car ms have since I purchased don’t buy second car with them they lie all they care is to have a sale
Business response:
Thank you for bringing this to our attention. We take our clients' comments seriously and want to understand your situation in further detail. Please contact Glen Drobney, our General Manager, at 833-718-0491. Thank you.
Worst experience EVER!!! SOLD me a car that literally wouldn't TURN OFF! In the shop, no idea what's going on!!! DONT TRUST THEM!
Business response:
Thank you for bringing this to our attention. We take our clients' comments seriously and want to understand your situation in further detail. Please contact Glen Drobney, our General Manager, at 833-718-0491. Thank you.
Frequently asked questions about Airpark Dodge Chrysler Jeep
How is Airpark Dodge Chrysler Jeep rated?
Airpark Dodge Chrysler Jeep has a 4.3 star rating with 9,693 reviews.
When is Airpark Dodge Chrysler Jeep open?
Airpark Dodge Chrysler Jeep is open now. It will close at 8:00 p.m.