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Airpark Dodge Chrysler Jeep
- Car Dealers
- Scottsdale, AZ
About this business
Location details
7801 E Frank Lloyd Wright Blvd, Scottsdale, AZ, 85260, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
I reached out online because I wanted to lease a Jeep and do most of the work over the phone. The salesperson did not get back to me for hours after I completed the credit app per her direction. She wouldn’t provide me the details behind the numbers and showed absolutely no interest in trying to find me the best rate or monthly payment. Furthermore she continued to push me to come in during this pandemic. What’s the point of internet sales if I have to come in to see the numbers. While she claimed she was transparent I had t... read more
Business response:
We are disappointed that you are not satisfied with your experience at our dealership. We would like to speak with you further about your visit so that we may work towards a resolution. Please contact Glen Drobney, General Manager at 833-718-0491.
I recently bought a vehicle from here for my son. I would never go here again. It was his first time buying a car and of course he found one that he liked and wanted to try and get it. I would have walked out within a few minutes and never looked back. I had pre-approved financing from my bank and I told these guys not to run my credit besides what is required. They of course ran my credit a million times after I told them not to so they could try to get paid on the financing. If you like to work with liars and working with ... read more
Business response:
Thank you for your feedback. It is our goal that every customer leaves 100% satisfied so we are disappointed to hear that you did not. Our team would like to speak with you so that we can address your concerns. Please contact Mary Robertson, our Customer Service Manager, at 480-696-5885 and we will do our best to make this better.
I would not recommend this place. We bought a Jeep here a year ago and the only way they would agree on the price was if we bought their Care Plus package through MPP. They said "you get 3 years oil changes and tire rotation - replacement keys if you lose or brake them - paint-less dent repair all that and more for 3 years" so we did it because we wanted the price we agreed on before they found out we had our own financing which also made them irritated. It has been a year now and we have still yet to get any information on ... read more
Business response:
Adam, we would like to discuss what warranty you got and what comes with that warranty. Please reach out to our Service Director, Ron Rhodes, at 480-696-5885.
I have officially had the worst experience I have ever had with any company dealing with Airpark dodge. Let me start out by saying this review actually has two parts. Starting last Wednesday 06/10/2020 I took my 2015 Dodge Challenger into the service center to have the AC serviced. After working with Vicki (service advisor) it turned out that the AC just came unplugged and they were happy to fix this at $0. I was ecstatic about this and was very excited that I had finally found a good trustworthy service center. However, aft... read more
Business response:
Tanner, thank you for taking the time to write your review. We are truly sorry we were unable to provide you with a 5-star experience. Despite our dealership’s commitment to accommodate customer needs and requests as much as possible, there are limits to what we can do. We take pride in our customer service and have always put the interest of our customers ahead of our own when possible. We empathize with your situation and hope that you are able to find resolution for your needs.
Took the Jeep in to get some work done and was told that the brakes and rotors needed replaced. In fact the Service Manager said that the pads were down to 3mm. I took the car to another place and found out that there was 1/4 inch left on the pads and the rotors were just fine. Needless to say I’m very disappointed.
Business response:
Tommy, we are sorry to hear about your less than outstanding experience with us. We would like the chance to speak with you further about this. Please contact Ron Rhodes, Service Director / Shawn McEniry, Service Manager at 480-696-5885.
I was a former wrangler leaser until someone hit me and totaled it. I am a returning customer and Devin Prescott makes up lies saying I said things I didn’t. They lost a sale from me and I will be taking business elsewhere! Don’t trust this dealership
Business response:
We are sorry to hear about your less than outstanding experience with us. We would like the chance to speak with you further about this. Please contact Mary Robertson, Customer Service Manager at 480-696-5885.
I had heard good things about Airpark so it was unfortunate they did not come close to meeting the minimal expectations I had for them. Originally contacted through True Car, Shelly Lipton from Internet Sales got in touch with me about the pre-owned Jeep I was interested in. I told her I had a trade in and she asked me to send her my VIN, color, and upgrades. I sent the requested info in a text and waited to hear back. I hadn’t heard anything in 24 hours despite sending her a couple of texts and info on a different Jeep I wa... read more
Business response:
Mitch, we apologize that we couldn’t match you with your ideal vehicle this time around. We have invested thousands of dollars in technology to stock high-demand vehicles. Our inventory changes by the hour and we might be able to find you something very comparable in a timely manner. Please contact Mary Robertson, Customer Service Manager at 480-696-5885.
Service appointment failure I had an appointment with John Martino for service at 9:30 for an oil change and to look at three issues (two interior fit issues, anti-freeze smell) on our 2019 Ram 1500 Limited. Arrived on time, waiting 10+ minutes to speak with John on issues for appointment, and told them I would be waiting on it, prepared to work through the day from the customer lounge. I did ask John if he smelled the anti-freeze, but he didn't. I said I would like for him to go open the hood with me and try, but he simply ... read more
Business response:
We are so sorry to hear that you are not satisfied with your experience. Our team is dedicated to providing exceptional customer service, and we are sorry that you feel like we haven't been as dedicated to you as we should have been. Please contact Ron Rhodes, Service Director / Shawn McEniry, Service Manager at 480-696-5885.
Absolutely terrible service. (5) times my new vehicle has been in for service and every time, missing none, they have either not addressed my warranty issues or made more damage to the vehicle with their poor quality service technicians and lying, cheating, dishonest, disrespectful and condescending service advisors. This last time the whole crew stood in front of me and lied, causing more issues with the vehicle and the service department must have thought it was funny to put a large derogatory sticker on my rear bumper pro... read more
Business response:
Shawn, we are disappointed to hear about this experience. We want to offer excellent customer service in our service department. Please reach out to our Service Director, Ron Rhodes, at 480-696-5885 to discuss what we can do to help.
Frequently asked questions about Airpark Dodge Chrysler Jeep
How is Airpark Dodge Chrysler Jeep rated?
Airpark Dodge Chrysler Jeep has a 4.3 star rating with 9,693 reviews.
When is Airpark Dodge Chrysler Jeep open?
Airpark Dodge Chrysler Jeep is closed now. It will open at 8:00 a.m.