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Alaska Veterinary Clinic
- Veterinarians
- Anchorage, AK
About this business
Location details
557 E Fireweed Lane, Suite D, Anchorage, AK, 99503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Customer service has gone downhill over the past year. Not sure what changes have taken place but we will be finding another clinic in town after 8 years of being a patient.
I wouldn’t bring my sick dog in here, even if this was the last clinic on earth.
I had an appointment today, and for them to say that I didn’t give him his medication before our visit is ludicrous. I have a pit bull and the lady who was attempting to help was completely terrified of him. If you have a pit bull don’t bother with this establishment.
Business response:
Mr. Fernandez, there are some cases where we do send behavior medications to help our patients have a more comfortable visit and to keep pet owners and our staff safe during a visit. If you feel we could have done more to meet your expectations, please feel free to call and discuss your concerns with our manager.
As a new client I was very disappointed. I made an appointment and was not told I had 24 hours to reschedule. I paid a deposit and when I call was told if I wanted to reschedule I would have to pay for the deposit again bummer. The person at the front desk was rude and told me you should have read the fine print. :S
Business response:
Jean, we're so glad to have met you and Ginger yesterday! With our new referral program, your first visit with us raised $25 for Alaska Dog and Puppy Rescue and you also have a $25 credit on your account towards your next visit. We'll see you both in a few weeks for her next booster vaccine. Happy adventuring!
First and foremost, I loved our actual veterinarian, Dr. Pala. She was awesome with our dog and gave him great care. I left this practice because of the rude and unprofessional front desk staff. Specifically, follow through was missing. There were a couple of instances where my dog had GI upset and I called to see what I should do for him. I understand no medical advice given over the phone but the receptionist refused to put me through to a tech or a vet, and just insisted that I bring the dog in. Wouldn't give me an answ... read more
Business response:
Stephani, the concerns you've expressed are concerns to us too. Our goal is to provide quality pet care AND excellent client service. May I call you to discuss your comments further? Thank you, Annamaria, Client Care Manager
Horrible staff, rude, arrogant, condescending and inappropriate!!
I have been a client here since 2001. Two dogs have passed here from old age. A kitty had to go from cancer. I currently own four dogs and three cats. One cat is 16 and has maybe a week possibly two left before kidney failure takes him. He has been seen there since 2001, as well. I called for a bag of IV fluids for subcu, at-home administration. A $15-20 bag of fluids. My cat weighs maybe 5lbs. Down from a healthy 17lb cat. They want me to bring him in for an exam.....REALLY??? Why? Why should I stress my cat out for you to ... read more
Business response:
Ms. Dixon, The entire staff at the Alaska Veterinary Clinic sincerely empathize your pet’s current condition and the emotional toll you are enduring through this difficult time. We have all faced end of life issues with our own pets, and understand the depth of stress you are experiencing. Regardless of how difficult it may be, our veterinary hospital must maintain the standard of care that is demanded of us – as prescribed therapies must be monitored and under the direct supervision of licensed veterinary providers. This... read more
Frequently asked questions about Alaska Veterinary Clinic
How is Alaska Veterinary Clinic rated?
Alaska Veterinary Clinic has a 4.4 star rating with 688 reviews.
When is Alaska Veterinary Clinic open?
Alaska Veterinary Clinic is closed now. It will open tomorrow at 8:00 a.m.