This profile has been claimed by the business owner or representative.
Alco Air
- Heating & Air Conditioning/HVAC
- Longview, TX
About this business
Location details
4412 US-259, Longview, TX, 75605, United States
Get directions
Try giving your customers a more realistic estimate on pricing. When customer knows the job shouldnt cost as high as $700!! To cut a PCV pipe & piece together charging a customer $700 is unacceptable & unexpected.
Business response:
It's unfortunate to hear about your pricing concern. Please call us at (903) 296-3363 so we can address the $700 charge directly.
So I called paid $80.00 to start was told it would go towards repairs technician get there runs washer to verify back up, informed me that it was going to be $380.00 and the $80.00 is a call out fee that is not applied to repair amount. So I’m out the 80, had him do the repair the access pipe plug is directly behind washer took technician about 30 minutes. Will call Pither Plumbing next time DO NOT FALL FOR THE MAIL OUT COUPON YOU WILL LOSE OUT MONEY
Don’t call them they don’t have repair technicians. They only have salesman who come out and cosplay as repair technicians. They will tell you your unit is unfixable to sell you a new unit.
Business response:
We are sorry to hear you feel this way, Tracy. Our Technicians are highly trained in their fields of work. Due to the age of your equipment and the state it was in we did quote a replacement.
The technician said that the circuit board needed to be replaced costing $1969.50. I called another company for a second opinion and that was not what was wrong with the ac. The second company did a thorough evaluation of my unit and determined it was a high pressure switch. They fixed the problem and got my ac going. I wasted $80.00 on the first service call and will not be using Alco again.
Business response:
Sorry for any inconvenience. We take diagnostic accuracy seriously. Please contact us at (903) 296-3363 to discuss your experience.
The employee was very knowledgeable about the air conditioner, and able to provide information on how to fix the unit.
The technician completed the six month check up on the unit, and pointed out potential problems in the future that needed our attention.
great techs
Business response:
We deeply cherish your feedback about our great techs! Your trust in our team inspires us to continue delivering exceptional service.
great service great techs
Business response:
Thank you for your wonderful feedback! Your words about our great service and techs truly inspire our team to keep delivering excellence.
Technician was very friendly and knowledgeable
Business response:
Thank you immensely for recognizing our technician's friendly and knowledgeable service. Your trust inspires our commitment to excellence.
Frequently asked questions about Alco Air
How is Alco Air rated?
Alco Air has a 4.8 star rating with 2,147 reviews.
When is Alco Air open?
Alco Air is open now. It is open 24/7.