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Alexander's Restaurant & Wine Bar
- American
- Hilton Head Island, SC
About this business
Location details
76 Queens Folly Road, Hilton Head Island, SC, 29928, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 5:00 p.m. to 9:00 p.m. | |
| Tue | 5:00 p.m. to 9:00 p.m. | |
| Wed | 5:00 p.m. to 9:00 p.m. | |
| Thu | 5:00 p.m. to 9:00 p.m. | |
| Fri | 5:00 p.m. to 9:00 p.m. | |
| Sat | 5:00 p.m. to 9:00 p.m. | |
| Sun | 5:00 p.m. to 9:00 p.m. |
Business response:
SANDRA we are sorry to hear we didn't meet you expectations on you visit
The hanger steak was cooked perfectly but the fries were soggy and the broccoli rabe was overcooked and difficult to cut even with a steak knife. My wife had the same problem. Our 8:00 pm reservation was likely to late in the evening to reorder to expect a different result. The two meals should not have left the kitchen.
Business response:
Tim thank you for sharing the feedback, we are sorry the meals were not up to your standards
good menu selections good drinks crowded make reservations
We returned with our family yesterday, but were very disappointed……we have attended many many times previous and had rewarding experiences, but not this time !
Business response:
Hello Todd. We certainly apologize that we did not meet your expectations during your recent visit. If you would like to discuss your meal further, please reach out at your earliest convenience. Thank you.
We had an anniversary dinner at Alexander's yesterday. Nice table overlooking the water. Although the food was good the service was not. We failed to get 2 of the items we ordered. Water was not refilled. Drink orders were late. Bill was not split correctly. Very disappointed! This used to be a nice spot, but the service has gone downhill!
Business response:
Pat we are sorry to hear your last experience was not up to par please contact us if you wish to discuss anything further
Before we arrived Alexander’s should have notified us that there was a rehearsal dinner (40-50 people) next to us! The acoustics in the main section of the restaurant are TERRIBLE, and we could barely have a conversation. Our server was AMAZING. The food quality was disappointing. The noise was ridiculous!
Business response:
Hello Cheryl and thank you for the feedback. We certainly apologize that your recent visit was a little noisy and will be sure to discuss this with the team so we can avoid a similar situation in the future.
Business response:
Hello Ana. It certainly looks like we did not fulfill your expectations during your recent visit so we apologize for whatever may have occurred. If you would like to discuss your experience with a member of management, please reach out at your earliest convenience. Thank you.
Business response:
Shane, it looks like we didn't meet your standards on your last visit
Very disappointing. We go to Hilton head every year for over a decade. Finally decided to try Alexander’s. Requested a seat overlooking the lagoon. They had one available, but it sat empty for 30 minutes and told us we cannot sit there. Gave us a terrible table facing the parking lot. Two of the five orders came out completely cold. Very expensive steaks with no flavor. Will not be back. 
Business response:
Hello Liz and thank you for bringing this to our attention. We certainly apologize for your subpar experience and will discuss these issues with the team. In the meantime, if you would like to speak with a member of management, please reach out at your earliest convenience.
Frequently asked questions about Alexander's Restaurant & Wine Bar
How is Alexander's Restaurant & Wine Bar rated?
Alexander's Restaurant & Wine Bar has a 4.5 star rating with 10,356 reviews.
When is Alexander's Restaurant & Wine Bar open?
Alexander's Restaurant & Wine Bar is closed now. It will open at 5:00 p.m.