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Alexander's Restaurant & Wine Bar
- American
- Hilton Head Island, SC
About this business
Location details
76 Queens Folly Road, Hilton Head Island, SC, 29928, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 5:00 p.m. to 9:00 p.m. | |
| Tue | 5:00 p.m. to 9:00 p.m. | |
| Wed | 5:00 p.m. to 9:00 p.m. | |
| Thu | 5:00 p.m. to 9:00 p.m. | |
| Fri | 5:00 p.m. to 9:00 p.m. | |
| Sat | 5:00 p.m. to 9:00 p.m. | |
| Sun | 5:00 p.m. to 9:00 p.m. |
We have eaten at Alexander’s multiple times. Food was good as always however our dining experience was disappointing. Despite having reservations, we had to wait 20 minutes to be seated , yet saw several empty tables. While we recognized that you can’t rush customers already seated and finishing their meals, it was our server who ruined the evening. She barely acknowledged us, spoke very softly giving the specials all the while continuously clicking her pen impatiently. We had to ask for bread from one of the bus boys. She n... read more
Business response:
We certainly apologize for your lack of service, Len. We will speak to the staff regarding this so hopefully we can avoid this happening again. Thank you for the feedback.
Our server 's voice was very soft and low causing us to many times ask her to repeat what she was saying. The restaurant noise was not unusual for dinner there. We were enjoying our appetizers when the entrees arrived. Poor pacing of the food. Returning the entrees to the kitchen is not really an option. We turned in our appetizers for the hot entrees.
Business response:
Augustine we are sorry to hear your experience was not up to your expectations. Thank you for taking the time to leave us a review
The restaurant seated us in the bar room and it was VERY loud from a large party congregating at the bar. When we asked to move, we were told that the large party would be seated soon. They never were. They were only there for drinks. We asked to be moved and were denied.
Business response:
Hello Ed and thank you for the feedback. We certainly apologize that your request was not granted, but I assure you we will speak with the team to ensure that we make any concession in the future, as long as it is possible. Thanks again and we are sorry that we couldn't make your night a positive one.
The service was TERRIBLE! Couldn’t get wine bc the Bar was backed up & asked what else would you like to order!? Waitress walked by & by & by & by until I remarked as a hostess was setting the table next that the table of 4 on the other side was getting their order take by the Same waitress. Hostess gave us a free dessert…. Not her top 3 options. We had 2 Uber driver ask us why we were goi g there!!! TERRIBLE! We’ve been there before and went back based on previous positive experiences. So DISAPPOINTING!!
Business response:
Patti we are so sorry to hear that you had a negative experience with us. If you wish to discuss anything further please contact the management
We have been to Alexander’s many times, at least once per summer for the last 20 years. Our Server Angela was exceptional, and fulfilled our requests with a smile. The problem we had was the food. The prime rib was tough and fatty. We ordered it with a pink center, but it was just like shoe leather and had no sickness it was flat as a pancake not soft and tender as we usually find prime rib. The roasted potatoes had not been freshly cooked, but were reheated. The large bottle of sparkling water was not put into a container t... read more
Business response:
Rita thank you for taking the time to leave us a detailed review
Business response:
Hello Liz. By the looks of your rating, we obviously did not meet your expectations. If you would like to discuss your visit, please give us a call at your earliest convenience. Thank you.
Business response:
Hello BriAna. By the looks of your rating, we obviously did not meet your expectations. If you would like to discuss your visit, please give us a call at your earliest convenience. Thank you.
We have been here before and really enjoyed it. Tonight was very disappointing. Waitstaff was not familiar with the menu and brought the wrong drinks. They could not answer basic questions about the menu. They did not inform us of the specials until specifically asked. No wine list was provided. For the cost it was incredibly disappointing.
Business response:
Hello Christine and thank you for the feedback. We apologize that this occurred, and we will certainly discuss this with the team to ensure this is fixed for the next guest.
The wait staff was selling “local Halibut” as the special. We questioned it and were told it was legit. We lived in Alaska we know Halbut is not harvested this far south. I ordered it anyway out of curiosity and it was not great, not a cheap restaurant…. Do better.
Business response:
We are sorry to hear your experience was not up to par
Frequently asked questions about Alexander's Restaurant & Wine Bar
How is Alexander's Restaurant & Wine Bar rated?
Alexander's Restaurant & Wine Bar has a 4.5 star rating with 10,356 reviews.
When is Alexander's Restaurant & Wine Bar open?
Alexander's Restaurant & Wine Bar is closed now. It will open at 5:00 p.m.