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All About Plumbing - Mills River
- Mills River, NC
About this business
All About Plumbing & Septic is a plumbing company that has been servicing this area since 2011. We serve the Henderson County, Buncombe County, Polk County, Haywood County, and Transylvania County area. We are dedicated to offering plumbing and septic services, as well as water heater and water filtration services. If you think that you need repairs for your garbage disposal or you are wanting your septic system pumped, our plumbing contractors are here for you! All About Plumbing & Septic is a proud family business with a... read more
Location details
5521 Old Haywood Rd, Ste 1, Mills River, NC, 28759, United States
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He arrived on the stroke of the appointed time. He was very professional and knowledgeable and fully answered all my inane questions. There was an extra $75 charge for "Heavy solids/Extra sewage". I have no way of knowing the last time the previous owners pumped (it easily could have been a decade or more) or what constitutes "extra". I had no reason to doubt him so I took his word for it. All in all it was the best possible experience for this necessary but less than pleasant task.
Business response:
Thank you for taking your time to review our septic services. I am very sorry for the confusion about the "extra heavy solids." That is a charge for a septic tank that has not been normally serviced which in turn has much more solids in it then it should. A septic tank with heavy solids takes longer to pump since it is heavier and we must clean out all the filters on the truck manually. The extra charge is for the extra time and the manual cleaning at our shop. I will be sure to talk to your technician to make sure he is cle... read more
Richard and Oscar did a beautiful job with a very neat installation. Both Richard and Oscar showed up on time and worked together to get the job done right. They kept the worksite neat, and removed old equipment. When the job was done, they went over with us what they did, the included warranties and how to care for the system. They answered any and all questions we asked.
Business response:
Thank you for taking your time to review Richard and Oscar's service. I really appreciate your continued business and trusting us with your home. I know that you will not be disappointed with your new water heater performance. Don't hesitate to give us a call with any questions or concerns. I really appreciate your continued business and kind words!! Caleb Wilson, Operations Manager
Tony Turner, our repair person, was great. He told us that the pipes to the faucet and drain were both frozen because holes had been gnawed in the wall to the outside crawl space, letting frigid air into the bathroom. He had to remove the hardware as well as several tiles in the shower because the bathroom doesn't have an access panel. He asked us which style of fixtures he should order and said we'd have to call someone to replace the tiles. He said he would return Tuesday at 9:00 to finish the repair and install the fixtur... read more
Business response:
Thank you for taking the time to review Tony's recent service. Fortunately we were able to get to your home much sooner than we had thought. We got a cancellation as soon as we got off the phone and we knew we needed to respond quickly to your issue. I am glad that Tony was able to make the necessary repairs to your home and stop the flooding hazard. If ever you need us again, don't hesitate to give us a call. We are always open and available. I really appreciate your business and kind words!! Caleb Wilson, Operations Manage... read more
Very professional. Called the company on a Saturday afternoon. They were able to schedule for Monday. Very responsive. The company called about 20 to 25 minutes ahead of the repair technician arriving at our house. He was up front about costs to diagnose and repair the water heater. Quick, efficient, and cleaned up area after repair was accomplished. Friendly and great representative for his company.
Business response:
Thank you for taking your time to review Richard's recent weekend service. We are proud to say that we never charge overtime no matter the time or the day that you call our plumbing division. It is our duty to serve our community the best way possible and charging extra is not living up to that. No homeowner wants to have to call a plumber on the weekend or at night so we want to make that call a little easier on our community. I hope you don't have another issue, but don't hesitate to give us a call at anytime. I really app... read more
My washing machine backed up a few days ago, and I thought it was due to the freezing temperatures. Then this morning, one of our toilets overflowed. I called All About Plumbing expecting it to be days before they could be here. Richard Wade got to the house and fixed the problem this afternoon - he was thorough, professional, and efficient. I am very impressed by this company in that they operate 24/7 and do not charge overtime. They also do not charge for the diagnosis - only for the actual work done. Thanks, Richard!
Business response:
Thank you for taking your time to review Richard's recent service. I am so glad to hear that we were able to get your problem resolved quickly and professionally. As a service based company it is out goal to respond to every call with urgency and professionalism. No customer is un-important and a drain blockage is no laughing matter. One stoppage can cause thousands of dollars of damage in a home quickly. Thank you for trusting our company to take care of your home. Don't hesitate to call us in the future for any plumbing or... read more
Very professional & prompt - Richard & Brandon did an excellent job with practically no evidence of all the excavating that had to be done - very satisfied with all aspects of the job from the first call to completion-they even repaired an outside spigot that was not part of the original job ( for an extra charge of course) I’m just a little surprised how costly this was-never had any major plumbing work done before! Otherwise straight A’s.
Business response:
Thank you for taking the time to review Richard and Brandon's recent service. It is never fun to experience a major plumbing issue and you need to make sure that things get repaired right the first time. You can rest assured that your water service was done right by our 10 year warranty. All of our warranties cover all labor and parts from any defect or issues because we only use the best materials on the market today to make a lasting repair for our homeowners. I really appreciate your feedback about our services. Thank you... read more
Evan came out on a Saturday. There was no extra after-hours/emergency fee. He provided a free estimate to repair a leak in an exterior well house pipe. He explained everything clearly. He was able to complete the job at that same time. He was professional and courteous. I will definitely use them for any plumbing needs in the future.
All went very well. Very pleased with results.
Business response:
Thank you for taking your time to review Joe's recent service. I really appreciate your trusting our company to handle your large plumbing repairs. No matter the size of the job we always make sure we take care of each homeowner exactly the same way. Every job deserves our utmost attention and I am glad to hear you are pleased with our service. I hope you have no future plumbing issues, but if you do don't hesitate to give us a call at anytime. We are open 24/7 to handle any issue that might arise. I really appreciate your b... read more
Richard got here quickly, diagnosed problem, gave us options & we had the water back on in a few hours. We've used you before & are always pleased & have total confidence in your work. I give you permission to use this information for advertising purposes.
Frequently asked questions about All About Plumbing - Mills River
How is All About Plumbing - Mills River rated?
All About Plumbing - Mills River has a 5 star rating with 3,260 reviews.
When is All About Plumbing - Mills River open?
All About Plumbing - Mills River is open now. It is open 24/7.