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American Collectors Insurance
- Insurance
- Mount Laurel, NJ
About this business
Location details
250 Century Parkway, Suite 425, Mount Laurel, NJ, 08053, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 5:30 p.m. | |
| Sun | Closed |
I seriously considered going with this company The rep Cade Remsburg called and was very arrogant.rude and condensing. Demanding ( not asking) of pics of the car and garage. I jdidn't like his demeanor... And it's been my experience of a company gives you that much hassle right off the bat I could imagine what it would be like dealing with them on a legitimate claim I will just keep shopping for my car collector's insurance this market is far too competitive than have to put up with being hassled like that.
Terrible Company....They wanted to charge me $57 for an exclusion letter.....Dropped them like a hot potato!
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Terrible coverage when a claim is filed. They pass you off to a third rate re-insurance company that strives to short change you on your collector car as much as possible.
Business response:
Thank you for the feedback. American Collectors Insurance strives to provide excellent customer service. We are sorry to hear your experience did not meet these expectations. We'd like to opportunity to make things better, however given the limited information provided in your review, we are unable to locate you in our system. If you could please email us at service@americancollectors.com with your name, policy number, and claim number we can have this looked into ASAP and have someone reach out. Thank you.
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I have my classic corvette insured with american classic. I had an accident in May of last year.Apparently the check was sent threw the mail and was stolen.Here we are in February and they cant resolve the problem that has nothing to do with me.My car is not repaired and has been sitting in my garage wrecked.American is waiting for the bank to resolve the problem.9 months later no answers.
Business response:
We are sorry to hear about the experience you encountered. This is not the norm as we strive to provide excellent customer service. We are having a Supervisor take a further look into this and someone will be reaching out.
I wish I knew the representatives name but I just spoke with American Collectors Insurance about a quote on an imported car. And whoever I spoke to on the phone was extremely rude and kept speaking over me while trying to talk. Saying “Where is your dads house!?!” and while I tried to give her the address she kept saying it over and over again. I understand if they won’t insure me unless my vehicle is in a garage but I have 3 motorcycles and a 68 galaxy with its engine pulled in my current garage. Not to mention I tried expl... read more
Business response:
Thank you for the feedback, Jonathan. We are sorry to hear about the experience you had with our representative. American Collectors Insurance strives to provide excellent customer service, and this is not the expectations we strive for. We will have this looked into ASAP. If there is anything we can do to further assist you, please let us know. Thank you & have a great day.
Your policies are stupid and your customer service employees are rude
Business response:
Thank you for the feedback, Travis. We are sorry you feel this way however as a specialty company we have certain guidelines we must follow in order to provide the best coverage at the best rate for your pride & joy. We would be happy to have a Supervisor reach out to further discuss this matter with you. Please direct message us with the best way to contact to you and someone will reach out asap. Thank you & have a great day!
I had it with this company. I filed a theft claim last year, the claim specialist is awful in returning calls, answering to emails, and goes around my questions. I made a formal complaint and only received a letter covering the claim specialist actions. I need to speak with someone above my claim specialist and someone who will listen to my concerns and help me. I have submitted all requested paperwork since last year and now I just get a call telling me my claim was denied. I have tons of emails requesting to speak with s... read more
Business response:
Thank you for the feedback. We have escalated this with our claims team and a Supervisor will be following up with you shortly.
Frequently asked questions about American Collectors Insurance
How is American Collectors Insurance rated?
American Collectors Insurance has a 4.8 star rating with 4,640 reviews.
When is American Collectors Insurance open?
American Collectors Insurance is closed now. It will open on Monday at 8:30 a.m.