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American Sale - Carol Stream
- Retail
- Carol Stream, IL
About this business
Location details
320 Army Trail Road, Carol Stream, IL, 60188, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
5 weeks after ordering when promised 3. We still have pool boxes sitting on our grass and no one will call us back. Totally unacceptable. @americansale
Business response:
Hi Nis Mary, can you DM is so we can get some information from you to look into your order? Thanks!
RecommendedWe just purchased a pool and swing set and so far everything has been great. Kelly Hunoway was so helpful with everything!!! She was always available to answer any of my questions and she made the whole process really easy. I liked that everyone there was also really friendly, especially with my two little ones. Looking forward to everything getting delivered and installed!
i would not recommend shopping at american sales. Their customer service, at the warranty level is awful. I have been dealing with the same issue with product they sell,under warranty and trying to replace damaged merchandise, still under warrany , with limited help from Randi at the warranty department. I had 4 chairs replaced, do to damaged product, om May 16, 2019, 2 months later, the chairs are falling apart, and they state that the chairs are out of warranty, because our first purchase was over a year ago. They 2 NEW ch... read more
Business response:
Hello Ken. Thank you for your feedback. We looked into your issue. It appears all your chairs were covered under warranty with the manufacturer and were exchanged in May. There was an issue with one of the chairs that was exchanged, so we swapped it out again in July. It appears you contacted us again in September and said that you were having similar issues. We contacted the manufacturer and they explained that their coverage is only for original purchase and you were then out of the warranty period so they could not replac... read more
Have purchased inferior pool supplies from this particular American Sale store and will not go back. Poorly managed! Sales people are fairly knowledgeable. John is outstanding in his customer service and knowledge!
Business response:
Hi Linda. Sorry you were unhappy with your pool supplies. Was there a particular issue we can assist you with? And we can certainly address any management issues. We want to make sure we are doing all we can to improve our customers’ experiences. Happy to hear you were pleased with your experience with Jon though! Let us know if we can help in any way!
We came from sycamore. It was an hour drive. We seen all the commercials. Needed a new tree. They had lots of stuff to choose from. Everything just seemed a little too expensive. Didn't buy a thing. We ended up going to a super target and saw the same tree for 120 less. Sorry guys.. you had our hopes up but didn't deliver.
Business response:
Hi Michael. Thank you for your feedback. While we understand you have a lot of options to find your Christmas tree. We understand our trees are a bit pricier. This is because our trees are custom-made by our manufacturer to fit our specific guidelines and requirements. Look to see if your tree from Target has plastic hinges or highly durable metal hinges. Our tree might have more lights as well! We also require the material on our branches to go all the way back to the pole in order to have a more full appearance. So there a... read more
Stay away, not trustworthy. Asked about return policy on tree. Was told 30 days, so I bought tree. Picked up tree on Friday night. Set up tree on Sunday looks awful, called and spoke to the senior manager who said I can only exchange, receipt says return in 15 days , Christmas sales final as of Dec 17. No where does it say exchange. Terrible customer service.
Business response:
Hello Chris. We learned that the salesperson did not give you accurate information regarding our return policy. Therefore, we spoke to the manager and she will be giving you the full refund. We apologize for the confusion and frustration. We hope you will still shop with us in the future!
They never came to to ask us what we wanted. I wanted to buy a hot tub spa.But they never came to sale us anything. We just moved in the area. When a white couple came in they immediately served them. Is it because we are black.
Business response:
Hello Maxie. Please accept our sincerest apologies. We are deeply sorry you were not helped during your visit. We also messaged you if you would like to discuss the situation more in-depth. We welcome your feedback. We have already forwarded your feedback to the managerial staff at the store and they will be addressing it promptly. It is strictly against all American Sale policy and morally disrespectful to disregard any customer, but especially reprehensible if done so based on their race. That type of action is not tolerat... read more
I've purchased a few things at American Sale in Carol Stream and have always thought they had good service and a fun place for the kids to play while I shopped. Unfortunately that all changed with my latest purchase. I bought a 12X24 Ocean Blue pool, which I actually thought was an Intex. I put up the first pool it had a leak so I called American Sale and they said to call the manufacturer. I did that and they sent me out a new pool no problem at no cost. Same thing happened with the replacement pool. So I called the m... read more
Frequently asked questions about American Sale - Carol Stream
How is American Sale - Carol Stream rated?
American Sale - Carol Stream has a 4.5 star rating with 1,127 reviews.
When is American Sale - Carol Stream open?
American Sale - Carol Stream is open now. It will close at 7:00 p.m.