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American Sale - Carol Stream
- Retail
- Carol Stream, IL
About this business
Location details
320 Army Trail Road, Carol Stream, IL, 60188, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
DO NOT BUY A CHRISTMAS TREE FROM American Sales!!! Their so called return/exchange policy is ridiculous and they do not inform you of that policy up front. Bought a Non Pre-Lit Christmas Tree. We unboxed it and put it together. This tree looks nothing like it did in online pictures and in store. The Tree has missing / bent branches, large gaps even after fluffing it out, and the top of the tree does not have a pointed top. It's like it's cut off, more of a flat top. The branches are weak and do not hold ornaments. Called th... read more
Business response:
We’re truly sorry to hear about your experience and understand your frustration. We always strive to provide the highest quality products for our customers, and we’re sorry that you feel this was not the case with your tree. Our return policy does disclose that we cannot accept returns on opened box trees, but we always want to work with our customers to find a solution. We encourage you to contact our Customer Service Department at 708-614-6552 to discuss this further and explore possible options. Thank you for your feedbac... read more
Do not use them! Delivery folks are terrible. Customer service doesn't care, and they don't have technicians available when needed. Their “white glove” delivery of my $11k hot tub included 4 guys dropping it off the trailer, at least 4ft high and looking around to see if anyone saw, continuing to set it up and didn’t even check to see if anything happened. They were just in a rush to get it done and get out of there! I go to wipe it down and I find broken pieces!? C’mon! Then I gotta war dial your customer service # over... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Brennan. We set a high standard for ourselves and are truly sorry to hear this was not met. We have sent this feedback on to our management to address. Our Spa Service Department has been informed and is scheduled to come out today 10/3 and resolve any issues. We completely understand your frustration and thank you you for your time and patience while we work to resolve this issue.
Do not buy from American Sales! We purchased a pool from them and got zero support after the purchase was done. We had issues with the Ichlor and all they did was give us a couple of phone numbers and was like good luck. Could not be more unhappy!
Business response:
Hello Paul. Thank you for your feedback. We're sorry to hear you had a poor experience at our store. We always strive to offer a 5 star experience and we hope we can do better for you in the future. We have sent this feedback on to our management to address. We are currently looking into this matter further to resolve this issue for you as soon as possible. Thank you.
I do not recommend anyone get a pool from this company!! We have had a pool sitting in our garage since mid March and still to this date it hasn't been installed. The installers have been playing around with us giving us multiple install dates. Last one was Thursday May 28th and they didn't even bother to show up call or anything!! Mid June this pool will be sitting in our garage for 3 months now!! Oh but American sale you are charging me for the pool!!! We have sent emails have called and nothing has been done!!!! We are tr... read more
Business response:
Hi Libna. We're so sorry to hear that you've been having difficulties with your pool installation. We understand why this is frustrating for you and your family with the warm weather approaching. We assure you that we've reached out to the installer again for you and are waiting their response on an exact date. We expressed the urgency of the situation and asked to prioritize your pool because of the cancellations. Since they are closed today due to the holiday, we are hoping to hear back from them tomorrow. Thank you for yo... read more
Bought a winter cover from American Sale 5 weeks ago. Came home last night and it was literally split in half and they won’t do anything. Worst customer service. Do not purchase from them.
Business response:
Hi Lisa. Sorry you were unhappy with our level of Customer Service. We are aware of this issue that you had. Unfortunately, because you did not have a receipt and it was past our 30 day return policy, we could not return the item for you. Thanks for your feedback. We hope you have a great day!
Here is what my problem is with America Sale. Not with the person who sold us the pool, but the installation! A pool was purchased in stock, so we wouldn’t have to wait. The pool was delivered as promised, and installation was set up. Now, with the problem...the pool was installed by Midwest Pools on Friday, June 19th. The installation was done horribly! The installers walked on the liner with their work boots, left foot prints all across the liner of the pool. And that is not even the worst part of this whole experience..... read more
Business response:
Hello Donna Arvidson. Thank you for your feedback. We're sorry to hear you had a poor experience with your installation. We always strive to offer a 5 star experience and we hope we can do better for you in the future. Can you please email us at poolinstall@americansale.com so we can further assist you? Thank you.
They could deliver on their promise of what they sold. Customer service is a joke.
Business response:
Hello Dominic. Thank you for your feedback. We're sorry to hear you had a poor experience at our store. We always strive to offer a 5 star experience and we hope we can do better for you in the future. If you would like, we encourage you to call our Customer Service Department at 708-614-6552. Thank you.
I am very disappointed in my overall experience. I would rate my visit to the store and purchase as average. My issues are related to delivery. When I made the purchase I scheduled the delivery for Wednesday June 24. I didn't receive a call with delivery time the day before. I called the store the day of delivery and had to leave a message. I get a call back from the delivery department telling me the delivery is scheduled for the following day Thursday June 24th between 9-12. This is already an inconvenience as my husband h... read more
Business response:
Hello Daisy. Thank you for your feedback. We're sorry to hear you had a poor experience with us. We always strive to offer a 5 star experience and we hope we can do better for you in the future. We have reached out to your salesperson and our delivery team to get this resolved for you. We appreciate your feedback and apologize for the delay! Thank you.
The customer service from American Sale has been a zero so far. When we bought pool in May we were told 4 weeks until install. We are at 5 weeks and no information is available for when we will have it installed. I was given 4 different delivery dates and then the pool finally arrived. I've called the store 10 times, left 4 messages and not one call back. Finally just went to the store and was told they can't help me, send an email. No one answers customer service phone number, leave message and they will call within 3-5 b... read more
Business response:
We’re glad we were able to find you a number to get in touch with Midwest and provide you with your date so that you’re all set now! Enjoy your new pool and have a great day!
Frequently asked questions about American Sale - Carol Stream
How is American Sale - Carol Stream rated?
American Sale - Carol Stream has a 4.5 star rating with 1,127 reviews.
When is American Sale - Carol Stream open?
American Sale - Carol Stream is open now. It will close at 7:00 p.m.