This profile has been claimed by the business owner or representative.
American Steel Carports, Inc.
- Metal Fabricators
- Gallup, NM
About this business
Location details
3205 Industry Dr, Gallup, NM, 87301, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
We had a recent carport install by ********************* and his crew *********************** and *********************************** of ******* **. We are very pleased with the work and professionalism of this crew. They arrived on time and worked efficiently giving us a well done carport. The knowledge of this crew was very apparent from the beginning of the project. We were also pleased that the area was left clean with all trash being removed. This crew should be acknowledged for their hard work. We were not pleased with... read more
I LOVE MY GARAGE ITS AWESOME, THEY DID A GREAT JOB START TO FINISH AND THE INSTALLERS WERE TOP NOTCH. THANK YOU AGAIN
Great product at a reasonable price. I live in ******, NM and had a 12'x20' carport installed. Able and his coworker had the structure erected in under 4 hours. Great team work and very professional. Would highly recommend!
it took three different installation teams to get the building up and get rid of all the holes. then two years later our garage doors are falling off because they didnt bolt them to the proper places, and the team they sent out couldnt figure it out, had no idea, and refused to take care of it said it was no longer under warranty. I had to hire somebody else to do it because even if I took them to the better business Bureau and filed a complaint, I wouldnt want them to come back
We went through ************ to have a new carport installed.Communication was a nightmare.Customer service was a nightmare.The installers came a day early with no advanced notice.They said the installers "may show up a day early but would reach out with a time".No one ever did.The installers did a great job and the carport looks impressive *********'s the people just sitting in their fancy offices in comfy chairs not keeping in contact with customers once they take all your money.Once ****** ***** and American Carports got ... read more
Highly unprofessional experience. The installation was done incorrectly, leaving noticeable gaps that allowed water to leak inside. To make matters worse, the company completely stopped answering my calls and messages as soon as the job was finished. They refuse to take responsibility or fix their mistakes. I strongly advise staying away from this company.
This company **** me $3,000 and they wont even return my communications. This has been going on too long...now the legal route.
Overall, VERY unhappy with their customer service. I bought a shed for my trailer 20 months ago. I bought the upgraded steel and upgraded storm anchors, and the thing is falling apart. They only used 1 s**** on the each support member, so the screws ripped through the steel *** this thing sways so badly, its damaged my trailer. They've done absolutely ZERO to.corrwct the problem, even AFTER I did them an additional $750 to come fix it. They've not scheduled the repair. They keep giving me the "wr dont have anyone else in tha... read more
Business response:
Good evening, we have been in touch with Mr. ***** and have him on the schedule for tomorrow, April 7th. Our goal is to resolve all outstanding issues and ensure he is completely satisfied.
The structure is very nice now that its here. Twice they made an appointment to come install my cover and did not show up. The first time they did not show I never received a phone call or any indication they were not coming. I actually had to call them to find out. This was after I had spent the day waiting instead of visiting my wife in the hospital. The next time I was given an install date of the next day and once again, no show, no call. I actually did not get my cover installed until I tried to get a refund because it ... read more
Business response:
Regarding Mr. ********* feedback, we acknowledge a lapse in communication concerning subcontractor delays. To address this, we provided a $200 discount as compensation for the inconvenience. On March 18th, we followed up with him to discuss his ****** review and seek any other resolution; however, Mr. ******** declined to amend his feedback we have taken all reasonable steps to rectify the situation.
Frequently asked questions about American Steel Carports, Inc.
How is American Steel Carports, Inc. rated?
American Steel Carports, Inc. has a 4.4 star rating with 1,152 reviews.
When is American Steel Carports, Inc. open?
American Steel Carports, Inc. is open now. It will close at 5:00 p.m.