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American Steel Carports, Inc.
- Metal Fabricators
- Gallup, NM
About this business
Location details
3205 Industry Dr, Gallup, NM, 87301, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
Overall, VERY unhappy with their customer service. I bought a shed for my trailer 20 months ago. I bought the upgraded steel and upgraded storm anchors, and the thing is falling apart. They only used 1 s**** on the each support member, so the screws ripped through the steel *** this thing sways so badly, its damaged my trailer. They've done absolutely ZERO to.corrwct the problem, even AFTER I did them an additional $750 to come fix it. They've not scheduled the repair. They keep giving me the "wr dont have anyone else in tha... read more
Business response:
Good evening, we have been in touch with Mr. ***** and have him on the schedule for tomorrow, April 7th. Our goal is to resolve all outstanding issues and ensure he is completely satisfied.
The structure is very nice now that its here. Twice they made an appointment to come install my cover and did not show up. The first time they did not show I never received a phone call or any indication they were not coming. I actually had to call them to find out. This was after I had spent the day waiting instead of visiting my wife in the hospital. The next time I was given an install date of the next day and once again, no show, no call. I actually did not get my cover installed until I tried to get a refund because it ... read more
Business response:
Regarding Mr. ********* feedback, we acknowledge a lapse in communication concerning subcontractor delays. To address this, we provided a $200 discount as compensation for the inconvenience. On March 18th, we followed up with him to discuss his ****** review and seek any other resolution; however, Mr. ******** declined to amend his feedback we have taken all reasonable steps to rectify the situation.
We made a huge mistake with this company!! They're building generic prints are expired, out of compliance and not up to Code!! The city will not issue a permit until their prints are up to date and in compliance!!
I would select 0 stars if I could. The only good thing I have to say isnothing. They dont know who they contract out to build the sheds. There is no response and they tell you they will do something and you never hear from them again. I had a shed delivered and the installers completely vandalized my yard. I called American steel carports and they said I would need to reach out to the installersI had no information on these people because American steel contracted them out. They couldnt give me any information, I was told th... read more
Run for the hills ....I hired American Carport to build my shop while handling permitting. They insisted they wouldn't build without it which is fine. Finally after much time passed with no communication and after much nagging on the phone by us, they claimed to have the permit, I paid, and they built the building -- but they didn't actually secure the permit and my county says this building is not allowed. To relieve themselves of liability, they strongarmed me stating that they were coming out to tear down my building, tha... read more
Id leave zero stars if I could. Irresponsible. Avoid at all costs. Delayed 2 days and finally showed up after 6:30pm Friday to install carport. Finished after midnight! Didnt use correct anchors. Left trash everywhere. Unstable. Had to get a separate contractor to fix it.
I think its a scam when they charge $2300.00 for a forklift to erect building and there is no forklift delivered. The installers tell you we can still put up your carport but we keeping the $2300.00 because we are the forklift
Terrible experience! First, they wanted me to tear down my camp prior to them even starting to build the awning. Then I asked for the awning to be all in black and it came with only the roof panels black. They installed it incorrectly the first time, removed all the base bars and did it again, installed it on top of the sewer line and the grey water line which pinched it so bad it backed up into the motorhome. Instead of cutting limbs off the tree above, they broke the limbs off and left the debris all over my camp. To final... read more
Had a carport installed in 2024-extremely disappointed. Had a carport installed in 2025-much better. In 2024-poor communication from sales associate on engineering timeline, construction and scheduling. Sales associate would not return phone calls or emails - until a Manager was ccd on calls and emails. Had a difficult time doing basic math on contract. In 2025-much better communication from all. In 2024 was told engineering would be done in 2-3 weeks-came back in 6 with errors and had to be sent back to an out sourced group... read more
Frequently asked questions about American Steel Carports, Inc.
How is American Steel Carports, Inc. rated?
American Steel Carports, Inc. has a 4.4 star rating with 1,074 reviews.
When is American Steel Carports, Inc. open?
American Steel Carports, Inc. is closed now. It will open tomorrow at 8:00 a.m.