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AmeriGas Propane
- Propane
- Portland, OR
About this business
Location details
1316 Northeast Lombard Pl, Portland, OR, 97211, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This company is beyond awful. Their customer service is a joke. After assuring me some erroneous fees would be removed from the account, they still appeared on my invoice. After calling monthly for over 7 months to only be told the charges would be removed, they are still there. There is blatant refusal to address the issue that I was told would be resolved. Worst company ever!!
Amerigas used to be a good company to work with. The last few years have been very painful to ask for service. They are full of lies and promises that never come true. They charge you for everything even to instal their equipment, and they charge you double to remove their equipment. The lied to me 5 times and each time I waited for hours and nothing, called costumer service and the calls go to india, so why they call amerigas, they should called the company Indiangas. Don't use their service. DO YOURSELF A FAVOR
They are the WORSE!. They lie, they overcharge, they come up with all kinds of things to charge you for. They don't show up and have no excuse. I bought my own tank just to not deal with them anymore. They are suppose to pick up their tank and it's 6 months later and they still haven't picked it up or given me my credit owed. I think I am going to start charging them rent for storing their tank. DON'T DEAL them, go to anybody else, but not Amerigas. You can't understand their customer service agents, none of them speak Engli... read more
Another happy Amerigas customer! I would not give them any starts. My complaint sounds the same as everyone else. When we bought our home in August, 2022, we assumed the Amerigas account that the previous owners established. I made three appointments for a technician to come verify the system was working properly before they would top off the tank and transfer the account to us. They never showed until the third appointment. I wasted three days waiting for someone to show. I called and complained, but per other complaints he... read more
This company took a $900 payment even after I removed autopay. The reason I removed autopay was because they sent me a bill for $900 and when I disputed they said someone will be investigating and autopay had been discontinued until the issue was resolved. A few days later it was taken anyway. I have called every 3 days since the middle of April and every time I am told it is being investigated or that the check will be mailed to me in 7 days both of which have not happened. Today a technician came to the house to shut off o... read more
Absolutely terrible!!!!! Outsourced customer service so that I cannot get anything rectified. Was lied to at least 5 times regarding a resolution. Was scammed by them adding gas when my tank was at 50% full they filled it right as summer was here and priced dropped.
My problem with AmeriGas truly comes down to their accounting. They claim to strive for 100% customer satisfaction, yet they are far below substandard in all respects. There is no published phone number that connects to someone in the U.S., instead the phone call is answered by a call center in the Philippines where the person says they will escalate the concern to a higher level. Emails to the company go unanswered just as the call. Now the company is lackadaisical in refunding my money even though their email shows a refun... read more
Beware of this company! Amerigas charred me $217.00 to come out and look at the tanks and did absolutely nothing. Then they charged me $139.00 to remove their tanks. Amergas also will not credit me for the 30% of propane they took when tanks were removed. Been waiting for 5 months for credit but they bill me each month with a late charge. $400.00 plus billed and not one gallon of propane received. Pricing is crazy. Amerigas wanted $4.60 a gallon for my garage, my new service charged me $245.00 a gallon. Customer service is i... read more
Amerigas is the worst company I've ever dealt with when it comes to utilities. While every call with their godforsaken call center assures me I'm a "valued customer," I haven't had propane since May 12. I paid for expedited service, which I didn't get. At least they refunded that. They came to deliver propane and there was a mystery "problem" with the tank. They came 3-4 days later to "fix" it. Then another 4 days to refill it. Every time someone has come to repair or refill, it takes 3-4 days, and I still don't have working... read more
Frequently asked questions about AmeriGas Propane
How is AmeriGas Propane rated?
AmeriGas Propane has a 1.2 star rating with 1,157 reviews.
When is AmeriGas Propane open?
AmeriGas Propane is closed now. It will open tomorrow at 9:00 a.m.