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AmeriGas Propane
- Propane
- Silsbee, TX
About this business
Location details
811 North 5th St, Silsbee, TX, 77656, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 4:00 p.m. | |
| Tue | 7:30 a.m. to 4:00 p.m. | |
| Wed | 7:30 a.m. to 2:00 p.m. | |
| Thu | 7:30 a.m. to 4:00 p.m. | |
| Fri | 7:30 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The Amerigas saga continues a year later and they wont provide phone transcripts. To recap 1. Had my tank filled 4/2024 and was put on auto delivery so my tank would never again be empty 2. 9/2024 auto delivery came (as expected) =happy customer 3. 2/13/2025 Empty tank. Set up urgent delivery with a charge of ****** (to be invoiced) even though I was on auto delivery and this shouldnt have happened. 4. Confirmed delivers 2/14-2/15/25 (see screenshot) - no delivery the 14, 15, 16, or 17th. 5. Contacted Amerigas to be told the... read more
We put the account in our names after Mother in law passed away. We supplied them with a Death Certificate and court papers. We have been trying to resolve this since November 2024. There are no offices near me.
We have had Amerigas as our propane supplier for over 20 years. Since they were purchased and moved all customer service overseas 3 years ago it is impossible to contact anyone who can answer a question or fix a problem with ********** the spring of 2024, I decided to switch to a local propane supplier due to cost and ability to speak with a customer service rep. **** I notified ********************** that I would be switching to a new supplier they came and refilled my propane tank without my knowledge, causing us to lose t... read more
I would give them zero stars if I could! This has got to be the WORST company I have ever dealt with. Charged my mother in law $430 to pick up THEIR tank. She was a former Heritage Propane customer which ********************** brought out. Amerigas doubled the per gallon charge and when my 84 year old mother in law who's barely getting by on ** could no longer afford it they charged her $430 to pick up their own above ground tank, ten minutes tops. I used to work for ******** Gas (which I thought was terrible) but even they ... read more
I asked that a *** come out and tell me if the existing tank will service an additional appliance, fi***lace to be specific. They did, and charged me $250 for a site visit...I had no idea of the charge prior to this happening. Now, I've changed companies, and Amerigas wants $300 to come get their tank, and $119 for cancelling service. Worst company ever.
Do not use this company. We had two tanks and they would not fill both at the same time so they could have a delivery fee for each one every month. When we cancelled the service, they charged charged me over $300.00 to remove each tank and tried to charge me a service dispatch fee of $120.00 in addition, which was not applicable.
Our original gas provider was ************ in ******** NC. When they sold out to AmeriGas the service became terrible. They quit coming by periodically to fill our tank. We would get charged extra for them to come fill it up. Then they told us to check the tanks fill gauge. Our tank didnt have a gauge that could monitor. We got tired of their poor service and extra charges and running out of fuel. We called to tell them we wanted to quit using their services and to come get THEIR tank. The person I talked with didnt tell us ... read more
I want to cry every time I have to call Amerigas! I smelled gas coming from my tank they sent someone out to check leak. They said no leak and charged me over ****** for this. A few weeks later plumber came and said we did have a ******** can not talk to a human being to even complain. Monday Ill be switching to new company. Many more problems too many to go into??
Doesn't even deserve a rating. Forgot to pay the remainder of my bill and realized when our stove flame was low. Went to pay the bill, their website would not take my debit card. Not one! Called the bank and was confirmed my card was active and working. I was on the phone with customer service for over 2 hours!!!! Just to get them to take my money. Of course it is Friday and they will not deliver any gas until my payment has cleared. And... it will take 7 to 10 business days to get a delivery!!!!! We have had Amerigas for 25... read more
Frequently asked questions about AmeriGas Propane
How is AmeriGas Propane rated?
AmeriGas Propane has a 1.1 star rating with 1,095 reviews.
When is AmeriGas Propane open?
AmeriGas Propane is closed now. It will open tomorrow at 7:30 a.m.