AmeriGas Propane

Eric K 

on BBB

10 months ago

I was on a keep full account and they ran me out of gas two ******* in a row. Horrible company and even worse customer service people. 

Terri C 

on BBB

10 months ago

The most unethical company in the UNIVERSE. Mystery fees, missing payments, 30 phone calls to straighten their mess out - or keep getting charged fees. They hope people run out of stamina and just pay, pay, pay.I TRAPPED WITH THIS COMPANY. I WOULD HAVE TO PAY TO REMOVE MY 500 LB. *****, 35 YEAR OLD TANK. 

Jin C 

on BBB

11 months ago

Amerigas deserves a negative score, one star is way too generous. After numerous failed deliveries of propane promptly during the cold winter, and numerous calls trying to resolve the issues, we decided to cancel the service around July 2024, and finally spoke with someone who had cancelled the service in November. Even cancelling services took numerous calls. But the tank was left on my driveway from 11/24 until 5/25, six months later, and Amerigas wants to charge us $428.68 for pickup and service charges. Amerigas is unabl... read more

Camille G 

on BBB

11 months ago

We had Amerigas for 10 plus years. Without realizing it we were overcharged for gas along with other random tank rental fees etc. We always paid prior to delivery. We switched services a year ago when Amerigas prices were 3 times that of another local provider. Prior to switching we verified that we didnt owe money and there would be no charges such as a tank removal fee. Now were getting statements saying we owe $350.00, Ive called numerous times to inquire and Im told we dont owe anything. Now they sent me to collections! ... read more

VIOLA E 

on BBB

11 months ago

Awful customer service. Hard to speak with representative in the ***. Their billing department leaves you on hold and do not connect to a supervisor when requested. I have closed my account and do not wish to deal with them again. When they owe you they will make up charges to justify not refunding you. When you owe them; they will draft your account. DO NOT DO BUSINESS WITH THIS CUSTOMER. 

Kate K 

on BBB

11 months ago

Absolutely disgusting company. We bought a home that had a rented take. We had to take over the contract. We then had the tank removed because we installed our own that was significantly larger. We had called to go over what was involved and any fees associated with the removal. They never mentioned a fee to remove the tank. I surprisingly received a bill for a few hundred dollars to remove the tank. I called asking for a copy of the contract indicating that there was a fee for removal and that once I received it, I would ha... read more

QM K 

on BBB

11 months ago

I used Amerigas successfully for propane refill from 2020 through 2024 with zero problems (hence the 2 stars instead of 1). Recently, in 2025, I ordered 400 gallons and paid up front online. They delivered 800 gallons instead 400 and billed me for the 400 extra gallonsover $1400 extra, past due. They would not have someone pump the extra out, and they would not, as I requested, discount the delivery (which I do not need, as I am trying to sell my house and dont even live there full time right now!). They offered to read the ... read more

Judy Y 

on BBB

11 months ago

Feb 1, 2025. I mailed a letter of termination with a statement. At that time you owed me $934.87. I continued to send multiple notices thru your contact me messager to discontinue. I spoke with your representative who stated a check would be cut and mailed to me. I have never gotten any money. Today, I called again and was told by ***** that because I terminated and closed the account, a check could not be mailed to me. I will appreciate any help you can give me to receive the money, your company owes me. 

Kaitlyn S 

on BBB

11 months ago

I purchased my home in the fall and Amerigas was the owner of the propane tank that was already on my property at time of purchase with winter coming fast I ordered the propane asking before the propane was delivered if I would be held to a contract and being told no I purchased the propane. I was quoted 1.80 per gallon for the 1st 12 months. My first fill was a 1.80 per gallon and in just those 6 winter months my price per gallon reached 2.50. I have all receipts still. In December of 24 I called when my propane tank was at... read more