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AmeriGas Propane
- Propane
- Silsbee, TX
About this business
Location details
811 North 5th St, Silsbee, TX, 77656, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 4:00 p.m. | |
| Tue | 7:30 a.m. to 4:00 p.m. | |
| Wed | 7:30 a.m. to 2:00 p.m. | |
| Thu | 7:30 a.m. to 4:00 p.m. | |
| Fri | 7:30 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
In 2023, my father passed away after being a loyal AmeriGas customer for over 20 years. Following his passing, I requested that the account be closed and the billing address on his account be changed to mine to ensure I wouldn't miss any future correspondence. In October 2024, we sold his property. We didnt receive any invoices until late February 2025, when we were billed for a tank rental covering February 2025 through February 2026. I immediately called to request that the tank rental charge be removed, as the new owner w... read more
I was quoted one price and invoiced for double. The fittings leaked within 2 months of install and I was also charged for dispatch and repair. When customer service called, no one can resolve the issue. I requested a copy of the original invoice and PDF updater was used on a newly generated invoice with my signature. This business is a FRAUD!!
Stay away from Amerigas they outsource their customer service and it’s impossible to get your gas turned on and off when needed
not only they removed my tank which did not belong to them and took my gas without any warning they returned the tank 3 months latter proceed to fill with half of my gas and now they are billing me for the gas!I have a huge list of emails and phone calls to which they are not acknowledging and honor their mistake and promise of refilling the stolen gas!Way to go Amerigas..... welcome to the better business bureau list of horror
I have been on Amerigas' auto delivery for many years, and only recently they let me run out. Following my call, they delivered and performed a required leak test, for which the driver said that I was not responsible, but that he was obligated to perform. He said that he would make a note on the paperwork. My email response to the first Amerigas bill (which included the leak test charge!) was ignored. Now, I am spending much frustrating time on calls to customer service **** whose English is barely comprehensible and who tel... read more
This is the worst company ever. I really hate leaving a one star review. It is much better than they deserve. We sold our house in June of 2024. We called to cancel our account. We were paid up through Dec 31st 2024. These people still have not canceled our account. They have billed us for another year and have added 2 late fees. They outsource to call center in *****. The people that answer the phone barely speak English. You literally cannot talk to someone local. It might be time for someone to start a class action lawsui... read more
******* 2x what other companies charge. They gradually increased the price to see what we would pay. Luckily we checked other companies for price. Elderly abuse. They ask for fees upfront
Unfortunately one of the worst companies with which I have conducted business.Due to constant billing issues, such as consistently charging MORE than agreed upon fees. Therefore, I attempted to terminate my ************ the ****************** carefully! It states that they can raise fees without notice. They raised tank removal fees and service fees. Appears to be a tactic to prevent customers from ********** the end after they raised all the rates, it costs OVER $600 to terminate service. It would be cheaper to simply buy t... read more
This business is by far the worse I have ever come across. In the fall of 2024 I was at my ELDERLY mothers home As I passed by the gas tank, I noticed a propane smell. I was unable to read the company name on the take due to its age and weathered condition. I found the information inside and made the call to have a gas leak check done. I had been told that I needed to stay near my phone because someone would call me. (NO ONE CALLED) Checking the mail a couple weeks later I seen a bill and discussed it with mother who had bee... read more
Frequently asked questions about AmeriGas Propane
How is AmeriGas Propane rated?
AmeriGas Propane has a 1.1 star rating with 1,095 reviews.
When is AmeriGas Propane open?
AmeriGas Propane is closed now. It will open tomorrow at 7:30 a.m.