AmeriGas Propane

Anonymous 

on BBB

2 years ago

How is this company still in business? Stopped using gas in December and asked them to pick up the tank and close the account. After 15 calls, I threatened to dispose of the tank myself and they came the next day. OF COURSE there's "no record" by the tech that the tank was full, so I don't get any refund. And they had the audacity to charge me a tank pick-up fee after they told me EXPLICITLY that I would not be charged. Oh and they charged me 10 months of tank rent. Actual criminals. 

Anonymous 

on BBB

2 years ago

I would give it no stars if an option. No Customer Service in U.S. and absolutely terrible, ran out of gas twice and zero motivation. Go somewhere local!!! 

Anonymous 

on BBB

2 years ago

Can someone please tell me how Amerigas can charge a consumer $4.73 a gallon for propane when national-average for East Tennessee is $3.00, this company is crooked. They have you the #$#& and there’s not a damn thing you can do that would not be a huge expense to the homeowner by digging up the tank. 

Anonymous 

on BBB

2 years ago

Worst service I have ever received. Do not sign anything when you move into a home that has this tank at the residence and get it removed right away. Even if you have no hot water until a new provider gets their tank in there it will be worth the cold showers to not have to deal with the aggravation and money you will lose. They cheated me out of hundreds of dollars and had the worst customer service I have experienced. It has taken me five months to cancel my account and I can not express enough how much this company cheats... read more

Anonymous 

on BBB

2 years ago

They are worst company ever. Please do not use them. They make excuses that roads are closed when waiting for delivery. They are always late couple weeks delivering. Worst company ever. We have 2 babies in the house and we are running out of propane and they keep lying to us why they couldn’t make it or that they made it but no one was home. My wife is a stay home mom and we were gone for 2 weeks but they never came. Please don’t use them 

Anonymous 

on BBB

2 years ago

We had problems with this company from our first encounter and endured them for a few winters. Initially, we found them to be cocky and arrogant until they learned that we own our tank and have the liberty to shop around if unsatisfied. The straw that finally broke the camel's back, however, was when we ordered a certain number of gallons to be delivered. Driver showed up and had conversation with us here while filling the tank. Just before leaving, he informed us that he got us close to what we ordered, but that is all he h... read more

Anonymous 

on BBB

2 years ago

Horrible customer service. Took 4 months to get my remaining 300 gallons (I paid for 800) to get delivered. Then I had to pay a more expensive price to get them to deliver my remaining 300 gallons. A lot of lies and no record keeping of phone calls and conversations. 

Anonymous 

on BBB

2 years ago

We had Heritage Propane for years and then it was bought out by Amerigas. We were able to stand it for a couple of years even though every time you called it took forever to actually speak to someone and then usually that persons English was very hard to understand. We live in Hudson Nc and back the 1st week of October I placed a call for service due to my tank ( from erosion) was leaning so bad it was about to roll down the hill. The representative took the call and said it would be 7-10 business days. I waited exactly 1 mo... read more

Anonymous 

on BBB

2 years ago

Worst service ever! Taking my business elsewhere. Had to call 3 times to finally get a delivery when tank was below 20 percent. Almost froze to death!! Could not understand the customer service foreigners on the phone! I speak ENGLISH.