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AmeriGas Propane
- Propane
- Palmer, AK
About this business
Location details
6951 East Blue Lupine Dr, Palmer, AK, 99645, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I am canceling my account with ********************** due to extremely poor customer service and unfair billing practices. When I initially signed up, I was never charged a tank rental fee, yet out of nowhere AmeriGas began charging $118 per year and refused to waive it. I have two accounts with them at the same property, and they are now attempting to charge rental fees for three tanks without any prior agreement. When I called to address this issue, I was placed on hold for 44 minutes, only to speak with a representative w... read more
Zero stars. Amerigas has closed local offices and abandoned residential delivery services in the area (southeast *******) but are still stringing customers along falsely promising delivery and not showing. Prior to 2025 I was able to have propane delivered yearly to run my gas heaters in my home in ***** zip code. In Feb 2025 I requested a delivery through the online myamerigas account as previously done. I was emailed immediately with a window of 3 days for delivery and told someone would have to be available at the time of... read more
ONE STAR is too generous. This company has ******** customer service! Delivery doesn't happen when they say. My emergency fill, in the middle of winter in ******, NEVER HAPPENED. No email. No phone call. No text. Their "customer service" is still over seas despite an email sent to customers saying they were changing that. You can't reach ANYONE in the company. WHY HAVE YOU GIVEN THEM AN A-? Seriously? If you're unsure of a company, if they won't respond to your requests, a "C" at best. But these people need an "F"!
I am filing this complaint due to extremely poor customer service and serious safety failures by AmeriGas.I reported a propane odor coming from my underground rented tank and also heard hissing from the tank area. AmeriGas sent a technician who performed a pressure test that FAILED the system dropped from approximately 10 PSIG to zero in about three minutes, confirming an active propane leak. The technician shut off the tank for safety and provided written documentation of the failed ******* that point, this should have been... read more
Amerigas auto delivery ran us out of propane gas for the 4 th time and 2nd time this month. No emergency service to refill over the weekend. Unreliable company and horrible customer service that is unable to figure out how to deliver their product to their customers regularly
Does not come when they say they will. Worst propane company ever!
On 1/23/26 I got a text saying our delivery would arrive in a few days. Fast forward to 1/30/26 I get a text saying its arriving tomorrow. So today 1/31/26 I get a text saying my driveway is not accessible and they need to reschedule. They estimated our level at 20%, were at ZERO! I called, got some foreigner who I can barley understand who says best she can do is tomorrow maybe. We had to shut our furnace off in hopes we dont run out completely tonight. We are on keep full, what a JOKE! I will be calling a new company first... read more
Amerigas doesn't deserve a star. There should be an option for negative stars. This business is truly the worst. They lie constantly. Our tank is on auto-fill, yet they dont monitor it at all. When it runs out of propane, they claim theyll come within 24 hours, but youre lucky if they show up within a week.Calling them is just as bad. They ******* you with endless questions and still dont do anything to help. On top of that, it takes forever just to get someone on the phone, and theres no manager or anyone in charge availabl... read more
We have used Amerigas for 20+ years. About 10 years ago we installed a generator and added a second tank. it has been a headache ever since. Somehow they can't get it all on one account, and currently, in the aftermath of an ice storm, no power for 6 days and no restoration for a week to 2, they say that account is a prepay account because we "fail a credit check" somehow considering our 800+ credit score and perfect payment record, and are postponing our refill. we've been running the generator 2 to 4 hours a day, but are v... read more
Frequently asked questions about AmeriGas Propane
How is AmeriGas Propane rated?
AmeriGas Propane has a 1.2 star rating with 1,141 reviews.
When is AmeriGas Propane open?
AmeriGas Propane is open now. It will close at 6:00 p.m.