AmeriGas Propane

TERRY P 

on BBB

2 years ago

Total NIGHTMARE. In May we were totally out of gas, they could not schedule a refill. I paid to get their tank removed. They FALSIFIED my account by adding charges saying I purchased the tank. Told Amerigas to get their tank sitting on my front lawn. Over two months later - and over 50 phone calls and 20 emails. It is still there. An eyesore and I cannot mow my yard. They cannot stop the automated billing. I have a witness, from another company, when I was on the call for more than an hour to get them to schedule gas and nev... read more

Joseph L 

on BBB

2 years ago

I don’t think they deserve one star!! All this company cares about is making money!! Not their customers!! There always come up with something new. Oh Dear customer your system needs a new part or a field supervisor need to have a look at things. But it’s just another reason to charge you!! Charge you!! Charge you!! 

Steve B 

on BBB

2 years ago

AmeriGas billed me twice to install a propane tank. I spent months trying to get the charge corrected and even though several AmeriGas employees said they could see the problem, none of them could resolve it. They repeatedly charged me ‘late fees’, even though I had already paid all the correct charges. To stop the harassment, I just paid them off and now buy propane from another company. AmeriGas is the worst company I have ever seen and I wish I had never contacted them. AmeriGas sells a vital product, but they think they ... read more

Marco E 

on BBB

2 years ago

This place is the absolute WORST!! I bought my home in 2018 and inherited the propane tank from the previous owners. When I sold the home in 2021 with a 0 balance with Amerigas, the tank stayed for the new owners. However, I've been getting harassed weekly by bill collectors for the last 2 years and have had my account (which I don't even have with them anymore) sent to collections for a "tank removal" I never had done and don't even own anymore. I've spoke to Amerigas and they themselves tell me I owe them nothing, Yet stil... read more

Deb H 

on BBB

2 years ago

Agree horrible service!!!!! Stay away from. Customer service says a refund check will arrive in 7-10 days. All that came was a late bill online no refund check and a late fee 

FRANCES D 

on BBB

2 years ago

If someone doesn't shut this company down it is a shame. They are taking advantage of every day working people.....please do not get any services from this company. I gave them a one star but it should be a minus. 

Lynne K 

on BBB

2 years ago

If I could give negative stars I would. Absolute horrible business. Makes no sense when an account holder passes away, they still have to pay an early termination fee for breaking the contract! Like what?!? ?? ?? who's gonna pay it? After 6 calls and talking to the yahoo's they call customer service reps, I think?? They possibly said I can send in a death certificate and it has to be approved? Not sure due to they are hard to understand..well okay that sounds valid, BUT WHY DIDN'T YOU SAY THAT THE 1ST TIME I CALLED! Instead ... read more

chris c 

on BBB

2 years ago

This company is incompetent and disgusting. We were a customer for years and things were fine until they closed the local branches and shipped their customer service overseas (or wherever it went). After being informed they don't service the size tank we needed to switch to anymore, my choice was to keep paying ridiculous rental fees on a larger tank that we would only need filled once every four or five years, or cancel the service and pay a $162 pickup fee... I chose to cancel the service. It then took over two months and ... read more

Cynthia G 

on BBB

2 years ago

I cannot give them even one star. We continue to be billed for a propane delivery for a pool heater that we did not receive. We have sent pictures of the gauge, showing us not receiving the propane. Horrible company to deal with; currently changing providers to a local company. Please do not use this company!