AmeriGas Propane

William S 

on BBB

2 years ago

Absolutely the worst gas company I've ever worked with or had service from, having lived in multiple states across the US. Customer service is atrocious and they will put you on hold then disconnect you. I've had to call 4-5 times in order to set up a pre-buy and then one month later they send me a bill stating I've used over 300 gallons in one month even though I only used 286 over the last year! Avoid this company at all costs!! 

Brett H 

on BBB

2 years ago

Worst company I have ever worked with; service is terrible, they have no follow through, and pricing it high. They love their automated system that provides no value to the customer. If I could give them a negative star I would. Do not do business with them, you will regret it. 

Natalie L 

on BBB

2 years ago

HORRIBLE COMPANY!! for the past 6 years, have tried to order online and everytime I get to the end of the transaction it says error please call. Every single time! The call is ALWAYS painful. I sit through on average 10 to 16 mins of questions and hold time in between questions and struggle to understand what they are even asking me. I just hung up with out even being able to place my order. after 12 mins on and off hold, I was not able to understand what she was saying. I just hung up. Ill try again later. DONT USE THIS COM... read more

James C 

on BBB

2 years ago

AmeriGas sold me a propane tank with a bad nozzle where the fuel will not come out. Tried it on four different pits and did not work. Spoke with the eight hundred number and without the sales receipt/code they would not exchange it. I had taken the propane tank to the lake so when I returned 2 months later I had did not have proof of purchase. For under $20 they lost my propane business and my lake house propane business. I spend approx $1400 per year with them. not a wise business decision. 

Kurt S 

on BBB

2 years ago

The worst. Avoid at all costs. I cancelled my service with them because their responsiveness was so bad and have been trying since 2022 to get them to remove their tank from my yard. For the love of all things holy, PLEASE use anyone else. These folks simply do not care. 

Susan R 

on BBB

2 years ago

On May 25 we had a service tech to our home to do a site survey to bury a propane tank at our new home. We were charged $99.99 for the survey. When asked how long before the tank was buried & the service operational. He said 4-6 weeks & that he would follow up & let us know the status. As of today July 11, almost 7 weeks, & we not had anyone at the company contact us. Customer service is useless & cannot help with a status. 

Wendy K 

on BBB

2 years ago

This is undoubtedly the WORST company I have ever dealt with!! No customer service and they do not help you at all! I had a bill for $ 12,000.00! I live in a 1300 sq ft house just me and my husband. In the mean time I had received my normal bill for $86.00 They could not figure it out and I since have received 4 notices that the $12,000.00 is past due with a late charge!!! I can’t get any help! I’ve called 4 times and each time they say they will investigate and I still get the past letter! Run from this company (if you can) 

Sonya B 

on BBB

2 years ago

Amerigas is the absolute WORST company EVER!I would absolutely NEVER,EVER recommend. 

David P 

on BBB

2 years ago

When we moved into our new house it had Amerigas Propane tank. We used their service the first year. Before the next winter season we shopped around and went with a different company. We called Amerigas to come pick up their tank and they never did. It took them 4 years of us telling them we got rid of it before they finally came and got it. We had to call every year to dispute the tank rental fees. They finally picked it up last year and they still sent us another tank rental bill. It is not that difficult people. Very frus... read more