This profile has been claimed by the business owner or representative.
AmeriGas Propane
- Propane
- Jessup, MD
About this business
Location details
8101 Dorsey Run Rd, Jessup, MD, 20794, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I was sent a letter about lock in fee for the current price of gas. I did not agree with them. They also after 20 years wanted to start charging tank rental. I refused and canceled my account with them. They are still trying to collect these two charges plus adding late fees every month. They picked up there tank with over ****** dollars worth of gas in it that I paid for. Ive always paid my bill with and this is how they treat a long time customer. They have sent this to a collection agency. I do not owe them anything. Cant... read more
Terrible support. Cannot even tell you the current price per gallon of propane. Their website says click here to see a past invoice but it doesnt work. After 12 minutes on a call finally was told how many gallons we pre bought last year and how much we used. Another 5 minutes and we got the cost for next year.
They way over charged us for years and struggled to deliver on time had to close our business couple times and lost money due to their poor communication and lack of deliveries! Be very aware. Read the reviews.
25 years ago, when I first contacted Amerigas to have a propane tank put in to service my generator, I was very pleased with the ***** service. The nearest office to me was only 6 miles away in *********, and they sold me a good used small tank, filled it, and converted a gasoline generator over to a propane generator for me. Came out and checked it a couple of times. WHAT HAS HAPPENED TO YOU, AMERIGAS? Did you get bought out by China!?!? Now it is impossible to speak to a local office--"no walk'ins" at ANY of their offices.... read more
If I could give zero stars I would. Over a year ago they came to pick up my full gas tank because we weren't using it and I wasn't going to pay the yearly rental fee in this economy. They not only charged me to come get the tank but have yet to refund me the $500 from my tank being full. I call all the time and get the run around. I would not recommend anyone use this company.
Local AmeriGas does not have a local office to resolve bill discrepancies. They have no higher-level employees to contact locally or in the *** that can help resolve billing issues. Customer *********** is in *****, and they gave me the run a round for three weeks. Unable to resolve billing overcharges. Worst customer service I've ever dealt with. The local office technicians did excellent work, but I would never do business with this company again.
Id give the MINUS FIVE STARS if I could. We switched to Amerigas about six years ago bc the other company was always goofing up the bill. An acquaintance recently recommended we leave Amerigas bc they are Way too high priced. After realizing his advice seemed wise, we called Amerigas to cancel our account with them and was just informed they charge $199.99 to come get your tank and another $99.99 for cancelling your account. No discussions, you wanna leave these guys, you pay. Through the nose. There are other great choices ... read more
If I could give a zero I would.I called to cancel my service since I sold my house the response I had from somebody I could barely understand their English was do you want to dig it out? (the tank) or you wanna hire a third-party to do it for you.When I ask for the supervisor, she mentioned to me that they were giving me the option of doing either or so I can choose, which one would be, less expensive for me.What type of company provides such a lousy service, and after that, they simply hang up on **** am pretty sure theyre ... read more
When Amerigas' price for propane exceeded other businesses in the area our volunteer fire department decided to give our business to another company. We cancelled future orders of Amerigas propane on Nov 3, 2022 and asked them to pick up their tank on Jan 3, 2023. We made the same request on Feb 7, April 4 and May 19 of 2023. Each time we were told that we would receive a call in 3 to 5 business days and that the tank would be removed. On May 19 we were told there would be a removal fee of $149.99 and a technician fee of $99... read more
Frequently asked questions about AmeriGas Propane
How is AmeriGas Propane rated?
AmeriGas Propane has a 1.2 star rating with 1,169 reviews.
When is AmeriGas Propane open?
AmeriGas Propane is open now. It will close at 5:00 p.m.