AmeriGas Propane

Greg P 

on BBB

a year ago

They charged me a week in advance for 300 gallons, then delivered less than 300. They tried to bill me more for less gallons. I am still waiting on credit. They demanded a credit check to use my credit card, so crazy. 

Karen M 

on BBB

a year ago

After several attempts and conversations, both verbally and electronically about the removal of their propane tank it still sets in my yard. I called August 6th to cancel service and to come get the tank. They told me previously that they would need 7 business days notice to remove it. It was scheduled for August 15th. I have voicemail and saved chat mail that confirm that. I took a day off from work to be there when they were to come. No show!!! During multiple phone calls it was in their notes that it was scheduled for the... read more

Trudy R 

on BBB

a year ago

HORRIBLE! If you're reading this, do not use or buy from Amerigas. We have had propane at our rental property for 25 years, it was a local company, then bought by Amerigas. It has been nothing but a nightmare!! Charged us double for propane! We are in the process of switching and using another local propane gas company. For us to cancel Amerigas, I sat on the phone for almost 2 hours, did not speak to anyone, emailed corporate office and did not get a reply for a month. NOW they want to charge us a 300 dollars to remove thei... read more

teresa n 

on BBB

a year ago

For several years, amerigas was told that the tank at our residence had no regulator and the tank was *****. No way of knowing how much propane was in the tank. The bills were always paid on time. In July 2021, the resident passed away, still amerigas services were used and paid for. When new residents took over the property amerigas was called multiple times and several visits made to local office where employees were inside ,door was locked and we were never acknowledged. Rent was paid in August 2023, still no regulator, n... read more

walter k 

on BBB

a year ago

abosolutley the worst. If you like dealing with customer service in a 3rd world country, being overbilled, crappy service. this is the company for you. 

Jack S 

on BBB

a year ago

Their customer service is horrible, the prices are almost double the competitor prices. Because of this I cancelled my account and chose another supplier. The new supplier came out with a new tank, installed it and transferred the remaining gas from the old tank to the new one, all for &80. Amerigas had to only load the old tank on the truck and haul it off. For this 10-minute job we were charged $225, and they added a "service dispatch fee" of $99, for nothing. They didn't do anything that was described in their documented ... read more

Mario R 

on BBB

a year ago

VERY HORRIBLE SERVICE AND CUSTOMER SERVICE. SAD THAT BIG CORPORATIONS LIKE THIS DON'T CARE ABOUT THERE EMPLOYEES WORK ETHICS AND SUPERVISOR **** ALSO RUDE AND VERY POOR SUPERVISOR SKILLS. STRONGLY DON'T RECOMMEND AMERIGAS FOR YOUR GAS SERVICE. AFTER TRYING TO CANCEL THE ACCOUNT FOR 5 MONTHS FINALLY ASKED TO GET TRANSFERRED TO A RUDE SUPERVISOR THAT ACTUALLY DID THE *** FOR HIS PREVIOUS 6+ EMPLOYEES THAT I TALKED TO ABOUT CANCELING MY ACCOUNT. SAVE YOUR TIME AND ****** USE ANOTHER OPTION OFFERED IN YOUR AREA. 

Susan U 

on BBB

a year ago

RESIDENTIAL CUSTOMERS BEWARE - Avoid ********************** in the ******** area! I have spent more than 40 years in the service industry and fully understand that most customers write reviews when they are UNHAPPY. As such, I have a personal rule to ALWAYS review when I have a good experience; and only write a bad review when it really matters. This is one of those times.We fired AmeriGas this month for 2 reasons - 1) for delivering the most horrific service we've ever experienced from a utility company. 2) for price gougin... read more

Robin P 

on BBB

a year ago

Took our nearly $500 payment for propane, gave us a delivery window and did not come during that time. We do not live at the home for which we need the propane, so it is necessary to have accurate communication about the delivery date so we can coordinate someone to be there. We can only speak to CSRs in ***** and they cannot help us with this problem or connect us with anyone who can. This is really fraudulent business practice to take a payment and not deliver a product or make any attempt to rectify the situation. They ar... read more