AmeriGas Propane

Karla S 

on BBB

2 years ago

Worst customer service I have ever experienced. My ex-boyfriend and I split up several years ago and the propane was in his name at my house. I have always called, ordered and paid for the propane as it is prepaid and we do not need regular deliveries. I purchase it 3 x a year. We split up a couple years ago and because it is prepaid, he told me to just leave it in his name to save me the hassle. I called to order propane this morning and they asked if I was an approved user on the account. I said I would hope so its on my p... read more

Christy S 

on BBB

2 years ago

Amerigas is a terrible company and we have been without propane for 4 days because their system changed our status from auto to will call for no reason and we were not alerted. When I asked them why it was changed they kept saying we changed our payment method but its been the same for the last 6 years. Not to mention I was in the phone with 3 different reps over the weekend for almost an hour each time and when I asked to speak with a supervisor I was on hold for 45 minutes then hung up on. This has been stressful to say th... read more

Mary S 

on BBB

2 years ago

Put monitor on Private tank without permission and won't remove it. No response for 2 months. It turned off the pilot light when I removed it. Could have blown up the building or caused broken pipes if it was still freezing at night. 

Kd H 

on BBB

2 years ago

Smelt propane around tank last year. Called, they said a technician came I assumed that was the truth. 6 months later same smell same place again same thing and finally last week I call and again have a leak and they tell you to evacuate the premises when you have a leak and says a technician is on the way. No one shows up, day 2 same thing says theyre on the way and nothing. Day 3 same story says someones coming and they dont. What Im I supposed to do? sleep outside? Call the local office that forwards you to a 30 minute wa... read more

Allen H 

on BBB

2 years ago

Terrible customer service, terrible delivery and charge for everything, terrible company in *******************, SC 

Kevin W 

on BBB

2 years ago

Customer Service is beyond belief they talk in circles but never let you speak to anyone in your actual area like the ????. 

Danielle S 

on BBB

2 years ago

I was an amerigas customer for almost 5 years. I switched to a local company due to amerigas's price per gallon going up substantially. Not only did they charge me $300 to pick up their own tank but it took them over two weeks to get it. It blocked part of our driveway for those weeks even though I called to have it removed sooner. It got picked up at the beginning of March. They have yet to reimburse me for the gas that was left in the 500 gallon tank. It was at least 60% full and at $3.44 per gallon they owe me around $100... read more

Cynthia S 

on BBB

2 years ago

Predatory practices, terrible customer service, undisclosed fees, impossible to get a hold of a person. 

Brett P 

on BBB

2 years ago

I work for Closets by Design Atlanta. We utilized AmeriGas for our forklift's propane tank. During the initial service, the tanks were not properly sealed, causing propane to leak out. AmeriGas was contacted several times with no answer. In the end they refused to credit me back for any of the propane tanks.