AmeriGas Propane

Tashina V 

on BBB

2 years ago

Amerigas is the worst propane company in New Mexico. Their customer service call centers are in another country. There are no local offices open here. Deliveries are not being met on time or the time frame promised by the company. Their prices are outrageous. Delivery drivers are unprofessional. I am currently looking for a local gas company, that has customers first mentality. 

Joe G 

on BBB

2 years ago

All of these fantastic reviews! Well, here is another. 72 year old mother in law living out in the country. She is widowed and has had service for 15+ years. Amerigas has a delivery "pending" since about 16 days ago. It's upstate NY in February. Amerigas has the ability to read her tank remotely but they don't show. Called multiple times with the please of speaking with people who are most likely non-US cititzens speaking English as a second language. I do not understand how companies that treat customers like this remain in... read more

William P 

on BBB

2 years ago

After 1 wasted initial trip, 1 canceled appointment, and the 3rd with a hours work, installing a line and tapping it off. It was pressurized and leaked out before finishing the job. Dropped the tank off in the front yard where it still sit. After the gas leaked out, I decided to call someone else. A month went by waiting for them to get a permit that they tried to get me to get. It was a $200 charge with a $100 discount that I paid. The other propane company completed the job, brought a tank, and inspected in less than 2 wee... read more

Tom C 

on BBB

2 years ago

Very poor company. Under no circumstance should you sign up with AmeriGas. Customer Service Ctr is offshored and local District Mgrs refuse to talk directly to customers 

Joyce S 

on BBB

2 years ago

If there no stars Amerigas would get none. When i call to have our empty tanks refilled i get to talk to someone half the world away whom i can't understand. I requested tanks to be refilled on 3 different occasions with no response. I am currently paying rent kn 2 tanks that are empty. I have waited over 2 months for a response. I would advise anyone needing propane to find another more reliable company. 

Holly M 

on BBB

2 years ago

We've had incessant problems with this company in the past four years. They do not advise you when deliveries are made nor do they leave a service tag. They charge and apply payments for services not yet due that you must pay every month that creates a large credit on your account that they keep and draw interest money for their company off of. You are not allowed to use your monies credited to pay your monthly payment. This company operates in the US but it's based overseas. I've contacted the C.E.O, corporate office, regio... read more

Heather S 

on BBB

2 years ago

Amerigas overcharges what other companies and the NY State Average per the *********************************************************************** My area should be around $3.45, I had a fill of 250 gallons at the end of December and was charged $3.60 a gallon. I just got propane today 2/2/24 and the price is $3.919 a gallon. 

Tommy W 

on BBB

2 years ago

I ordered propane when I was at 30 percent, I was told 7-10 for delivery. I called when the delivery day was several day passed due, I was told that it would be expedited and a one hour prior phone call before delivery I received a text msg. stating that they delivered my propane the next few days on a Sunday and NO PHONE CALL, I was home all day it was never delivered, they have to ring my doorbell for me to let them in the gate where the tank is. I called them and can hardly understand what they are saying due to lack of E... read more

Felicia M 

on BBB

2 years ago

Amerigas is charging $4.36 per gallon of propane. The average in my area is about $3.29. I have contacted them asking about the market proce and why it is high compared to other places in the area they just say it's due to the season. I will be canceling with them and going with a local company.