AmeriGas Propane

Dee R 

on BBB

2 years ago

I ordered propane 10 days ago and paid for it and never got it! 

alan g 

on BBB

2 years ago

Today is Friday, January 19th. I ordered propane from them about January 10th. I was told that they would deliver by January 16th. I still have no propane. They have a call center in the Philippines. No one local to talk to. Piss poor service. I can not give them a low enough number. I still have no propane and the next few days the temperature will get town to 7 degrees, again and again. 

Mary B 

on BBB

2 years ago

If I could give less than 1 star I would. Called four times in one week and still no gas. Each call takes at least 20-25 minutes. Extremely frustrating. 

Leslie C 

on BBB

2 years ago

The worst company for communication and follow-up. They are not forthcoming and leave their customers out in the cold with misinformation. They are unavailable after 5pm PST and have no idea when deliveries will be made. 

Mary V 

on BBB

2 years ago

Amerigas is terrible! My provider sold to them some years ago and it has become worse and worse. There's no way to speak to a person on the phone and online seems to be ignored. I am currently sitting on 15% tank level awaiting delivery of pre buy propane that's been ordered since mid December. I am 73 years old and we are going into a record low temperature weekend. After 2 attempts to contact them, still no response. After reading reviews I'm becoming concerned and a little terrified. 

Alex S 

on BBB

2 years ago

If I could give negative stars I would. We were customers of this crooked company for a miserable 4 years, I couldn’t wait to sell our house just to never deal with them again. We sold our house in October and received an invoice we would be getting $800+ refunded for closing our account. They spelled our name wrong!! So we called to have them correct the spelling on the check. We have waited 3 months and they have still not corrected or sent out a new check, and now randomly they’re saying I’m not an authorized account hold... read more

Amy L 

on BBB

2 years ago

On Monday January 15, 2024 I woke to a cold home, with my furnace blowing cold air. After several calls to Amerigas, a friend stopped and determined that the regulator (Amerigas's equipment that I rent) was frozen. There has never been a lid on that propane tank to protect it from the elements. This friend used a hair dryer to thaw out the regulator and had to return the next day to thaw the regulator again. I am a single mother of 4 children, and am appalled that to this day Thursday January18, 2024 no contact from Amerigas... read more

Lauren I 

on BBB

2 years ago

We did not choose Amerigas but instead purchased a home with a leased Amerigas propane tank to fuel a few appliances in the home such as water heater and emergency heat. We ran out of propane during a -10 degree winter storm and placed an emergency delivery, promised delivery within 24 hours. Prepaid for the delivery including leak check fee since the tank was $600. When the delivery did not arrive as promised, my husband went to the local office only to find out it is closed for customer service and has been for 5 years. He... read more

Shawna H 

on BBB

2 years ago

I have waited for three days now, and still no propane. The coldest weather of the year is upon us, and my house is 51 degrees and has no hot water. I was supposed to have gas by the end of today. What does that mean? Their office closes at 4:30 pm, and no one answers the phone all day. It is 5:30 pm now. I have three sick kids and some small pets. At least AmeriGas could answer their phones or call customers they can't get to in a day. My electric bill will be sky-high because of this situation due to so many space heaters.... read more