Animal House Jacksonville

4.7

Pet Boarding
Jacksonville, NC

About this business

Consumer Services Pet Boarding Pet Groomers

Location details

665 Bell Fork Rd, Jacksonville, NC, 28540, United States

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Weekday	Schedule	Status
Mon	7:30 a.m. to 12:00 p.m. 1:00 p.m. to 5:30 p.m.
Tue	7:30 a.m. to 12:00 p.m. 1:00 p.m. to 5:30 p.m.
Wed	7:30 a.m. to 12:00 p.m. 1:00 p.m. to 5:30 p.m.
Thu	7:30 a.m. to 12:00 p.m. 1:00 p.m. to 5:30 p.m.
Fri	7:30 a.m. to 12:00 p.m. 1:00 p.m. to 5:30 p.m.
Sat	7:30 a.m. to 12:00 p.m. 1:00 p.m. to 4:00 p.m.
Sun	1:00 p.m. to 5:00 p.m.

4.72,186 reviews

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Allissa Buseman

Recommended

12 years ago

Cj Le May

2 months ago

I am extremely disappointed with our experiences at Animal House in Jacksonville. We have boarded our dog there twice, and both times he came home with serious health issues. After the first visit, he developed giardia and eye irritation. We decided to give them the benefit of the doubt, assuming it was an unfortunate one-off situation. Unfortunately, after his second stay, the exact same issues happened again—only worse. Our dog returned with severe diarrhea and noticeably irritated eyes, yet there were no notes, warnings, ... read more

Business response:

Thank you for taking the time to share your concerns. We appreciated the opportunity to speak with your family directly and review everything together. Based on our conversation, your dog may have a sensitivity to certain cleaning products. We have added detailed notes to his profile so our team can closely monitor this when he visits and adjust his environment as needed. We truly value the trust you place in us and are committed to making his next stay as comfortable as possible. If there is ever anything you would like t... read more

Jose DeLaCruz

9 months ago

I had called and was going to make a appt was recommended to her. With her unprofessional way of dealing with people I dont think she needs to be in this field! After hearing how rude she was I decided not to godue to poor business ethnicity, She don’t know how to properly work with customers later on I found out that I knew someone that said they saw a dog die in the shop and one of the dogs had an allergic reaction on their face. I don’t know, sweetheart you got a lot of reviews and a lot of don’t recommend.

Business response:

We’re very sorry to hear about your experience and the concerns you’ve shared. We always strive to provide kind, professional service and safe care for every pet in our facility. We were unable to find you in our system. We take all feedback seriously and would be happy to speak with you directly. If you'd like to connect further, please feel free to reach out to us directly at 910) 353-2684.

B.b. Cole

4 years ago

Took our dog there a couple years ago twice. The second time our dog tried to climb over my shoulder to get out of there when we dropped him off. When he got home he had a noticeable gouge under his right eye. Called the manager and he claimed it was allergies. Never went back! We go to Tina’s Dog Grooming in Hubert now! He loves the place and no noticeable allergies in the last couple of years!

Brittney Zanetich

4 years ago

My heart breaks for the family who lost their fur baby

Loraina Delgado

4 years ago

My fur babies were at the facility this morning and it could have just as easily been one of them! Someones poor dog died here today due to a snapped neck. Disgusting.

Jilian Worthy

4 years ago

Someone evil and sick must work here. Intentionally hurting dogs. 💔

Katerina Evans

4 years ago

One of my very good friends brought her dog her to get groomed here. She expected to pick him up and take him home one happy and clean pup. Instead she had to go and say goodbye to her DEAD DOG who had his NECK BROKEN. My heart is breaking for her and her family’s loss of their sweet fur baby. This place should be SHUT DOWN. DOG MURDERERS!!!!