Nick T. on Customer Lobby
3 years ago
03/12/2017, 07:30 AM
Exceptionally Satisfied. I have a pool with an attached Jacuzzi that has a waterfall going in. It is 16 years old and Anthony & Sylvan were the ones that built it. I looked to see if they did renovations. I then saw the work that they did and it just made sense to use someone like Anthony & Sylvan. I was very satisfied with them the first call around. The woman that I was dealing with laid out the number of days when they would be there. They showed up on a Tuesday morning just as she promised. They took down all the tile work first. She told me the next day there would be another team, and they were there, got the new tile in and prepped the body of the pool. Then they had to wait one day before they could deal with it.
After we arranged for a meeting, the gentleman showed up to show me what different type of surfaces were available. Since I was also doing tiles around the pool, he brought the samples of different types of tiles. He even had pictures of what color the plaster would look like when it was soaked with water so I got a very good picture of that. He laid everything out right so it was easy to see what all might look like. It was a very easy process and I was very pleased with his recommendations on the type of materials to use and we went forward with it.
They redid all of the tiles around the pool and in the Jacuzzi and then resurfaced the entire pool on the inside. That entailed taking more of the tiles out. They then prepped the pool, scratched it, put a bonding agent and got it ready for the final coating. I've made my pool as a cantilever top, so the coping goes right into the pool. They filled the entire area around the pool with silicone and it really looks beautiful. I changed the tint on the inside. It was white on the inside so it looked bright, and I like that. It's got some blue stones and it's very nice.
So everything was like clockwork. They were there exactly when they said they would be there. They got it done in actually less time than I had anticipated. Even on the last day when they came, the truck showed up with all of the plaster first thing in the morning at 8 o'clock, ready to roll and got it done all in one day. They turned up and wrapped the hoses so that they wouldn't stain and they helped me fill the pool up.
It was a surprisingly pleasant experience. Once they set the commitment, they were able to keep it and the work was carried out. The consultant called several times just to make sure that I was happy with everything and that makes a big difference. I was even surprised at the price as it was very, very fair. I was expecting to pay more for the tile and the resurfacing but it was very pleasing to see that it was a good price and was first-class work. I'm very happy with it and I'm exceptionally satisfied with the renovation that was made.