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APCO | The Architectural Products Company
- Home Services
- Columbus, OH
About this business
Location details
2030 Dividend Dr., Columbus, OH, 43228, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 5:00 p.m. | |
| Tue | 7:30 a.m. to 5:00 p.m. | |
| Wed | 7:30 a.m. to 5:00 p.m. | |
| Thu | 7:30 a.m. to 5:00 p.m. | |
| Fri | 7:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
APCO is unable to complete work that was in contract April 2019. Still waiting. Every step of the way it seems that I am waiting or my work order is put in cue and they get to me whenever its my turn again. CS is unable to provide help with scheduling or priority scheduling. Why is followup or rescheduling appointments for door installation required - Great question!? Because they failed to deliver what was ordered the first time. First installation appointment was in late August. Thats how long it took to get my doors and o... read more
Business response:
We are very sorry. The lock was received and installed the following day. The project should now be completed. We failed to inform the customer that special order product takes longer, to order matching locks, and to get the install of the new locks completed causing another reorder. All of this extended the lead time. Also, we may have been calling the wrong number as we made multiple attempts to schedule and did not hear back from the customer. Again, we are very sorry that this happened. We have had made strides internall... read more
Letter to Apco: 10/27/2019 Mr. C******, I received an estimate from Apco for the replacement of two doors and five windows. Once, ordered, there was, what we felt, an excessive delay of several months for the product to arrive. At no time did Apco call that the product was in. I had to call several times and was made to feel at though the call was a bother to the company. Of course, the original quoted price went up when the product arrived, due to “unforeseen” circumstances. Think about that. This is what you do. There are ... read more
Business response:
We are very sorry for this delay. We were able to start on Mr. ******** project within two days of this review being submitted. Per a conversation I had with Mr. ****** after the installation he told me is was very happy with the end product.
The team working on my house was fired during the middle of installing siding. Took an extra couple months to finish. They didn't put new backboard in certain sections. A downspout wasn't put back and I had to get a new one and install it myself.
Business response:
We greatly apologize and thank you so much for the review. This will be further examined so we can improve.
Don't waste your time or money. It took 4 months for Apco to correctly install 6 Marvin wood windows. We had problems from the start: no communication, no contact person (the salesman didn't want to take my calls after the sale was over), the wrong color coil was installed outside, when replaced, the new coil was bent with sharp edges, the wrong size trim was installed inside, the trim wasn't painted (even though I paid for pre-painted trim). The bottom line is that Apco is too busy to care about the customer. I spent $8,000... read more
Business response:
We are very sorry. We sincerely apologize for not meeting your expectations and make no excuses. We have addressed your comments with the team involved to keep this from happening again.
Do not go with this company unless you want to be lied to about the timeframe of the job, be given the run around about when the crew is actually going to show up and when the job is actually going to be completed. We were told it would take 7 days to re-side our house. We are on over 3 weeks later & the job still isn't completed. They left our house exposed to the point it caused water damage in the interior, which they are supposedly going to fix, yet we haven't heard anything about that. They ran out of material, which de... read more
Business response:
We apologize profusely about this. We make no excuses. Our V.P. of operations has met with all involved to rectify this immediately and keep it from happening again. Again, we are very sorry that this happened.
The sales person was very responsive. Took forever to complete the project correctly (4 Months) after it was sold. It took an overwhelming amount of labor and follow-up on our part to make sure we received a quality job and what we paid for. The initial attempts to install windows, doors, screens, and siding were all extremely flawed (In my opinion). You must pay attention to the details to ensure a quality job. The project managers need to make more site visits to make sure the work is being done correctly. There were probl... read more
Business response:
Thank you for taking the time to write this review. We apologize for the challenges during production, but we're glad to hear that we were able to complete the job to your liking. We truly appreciate your business. Please know that APCO is here for you if a warranty need arises.
Frequently asked questions about APCO | The Architectural Products Company
How is APCO | The Architectural Products Company rated?
APCO | The Architectural Products Company has a 4.7 star rating with 1,538 reviews.
When is APCO | The Architectural Products Company open?
APCO | The Architectural Products Company is closed now. It will open tomorrow at 7:30 a.m.