APCO | The Architectural Products Company

Richard H 

on BBB

8 months ago

Wouldnt give one star if it was an option. They didnt bring the materials to make the window stops or the screens for any of my six windows on the installation day. When they put the trim coil around the windows they replaced it with the wrong color. It took almost seven weeks for them to come back with the material to do the stops and the correct color trim. They then put the new trim on, but they didnt caulk it. This was a 2 day job. Prior to the workers coming back to finish the trim a piece had already fallen off from th... read more

Sandra A 

on BBB

a year ago

My husband and I had the front door and back door of our house in ************ replaced. The new doors make a big change, they look beautiful in our vintage house. However, we haven been having some issues with the back door installation. First, it was very tight to open and close. We really had to push hard to open it. After many phone calls my husband was able to have them come fix it. Now the band that goes under the door is coming off and is so annoying every time we open and close the door. My husband has called many ti... read more

Zach P 

on BBB

a year ago

I've wanted ****** siding for a long time. Finally pulled the trigger and hired APCO. The sales experience and install was ok, no real complaints. A year later we see splotches of slight discoloration all over the house. Nothing up high, mainly at the first level. I reached out to APCO and they immediately wanted to paint my entire house to make it all uniform which I thought was odd. They said they believed ****** was using inferior paint on their products, especially darker colors, during the paint shortage of 2021 or so. ... read more

Susan H 

on BBB

a year ago

Apco gave us a good bid for the price of replacing our windows in a 70 plus year old home. They came out and did an acceptable job installing the windows. After about six or seven months with the new windows, we found that the bathroom window was leaking when we had a hard rain. We called them to seek assistance to resolve this problem so it wouldn't ruin our wood work around the windows and flooring in the bathroom. The rain that came in left large puddles on the bathroom floor. It took several calls to get some one to actu... read more

Jen F 

on BBB

a year ago

I've been a home owner for over twenty years and have hired several different companies for home improvements, this is the first time I ever took the time to write a negative review, that's how displeased I am. APCO was the absolute worst, not only their service but their actual product too. It took them over three years to "fix" the door they installed. Literally couldn't lock the door for months without using WD-40. I have my fingers crossed that I don't have the same problem as the door expands/contracts throughout the se... read more

Marsha L. 

on BBB

2 years ago

APCO install my windows on October 5th 2022, The windows were very hard to clean and I have had several windows installed in my house before and never had I ever had to take a razor blade to clean the debris off of the windows and the installer had to come back that evening with a spray bottle and put some type of cleaner on all of the windows to take off the debris. He said that the windows comes like that often and it is up to us to clean them however he did return and left my house at 8:30 that night after he cleaned all ... read more

Christine S 

on BBB

3 years ago

Would 100% not recommend this company to outsource any of your home improvements. I feel that I was lead in the wrong direction with ordering windows and doors for a renovation and received HORRIBLE communication along the way. I do not usually take it to the next step and write reviews, but I definitely do not want anyone else to have to deal with what I have for the last year. Look elsewhere and definitely dont order Plygem windows! 

Julie M 

on BBB

3 years ago

Extremely disorganized and evasive management. Demanded payment before the job was completed and threatened to increase the amount on the invoice if we didn't. The job was started 2.5 months after pre-arranged start date (arranged by APCO). Had to call multiple times to get any communication at all. Job is still incomplete 4 months after original start date. 

steven h 

on BBB

5 years ago

APCO is unable to complete work that was in contract April 2019. Still waiting. Every step of the way it seems that I am waiting or my work order is put in cue and they get to me whenever its my turn again. CS is unable to provide help with scheduling or priority scheduling. Why is followup or rescheduling appointments for door installation required - Great question!? Because they failed to deliver what was ordered the first time. First installation appointment was in late August. Thats how long it took to get my doors and o... read more