Amanda and Adam G.

6 years ago

Our case was reeeeeally hard. My husband is a truck driver with some weird untraditional pay issues and a former employmer who would not cooperate with verification, which is super important with FHA loans. So, the entire process was hard. Torture, actually. I really feel like any other loan officer would not have made this happen. In fact, two others tried and failed. April swept in after we’d lost 2 closing dates and were about to lose the seller, and saved the day. She got our loan closed in TWO WEEKS. She literally moved... read more

Armand J.

5 months ago

Overall, my experience was underwhelming. We were initially told that underwriting would take 7–10 days and that there wouldn’t be much communication during that time. However, Mutual of Omaha did not stick to that timeline, and I had to be the one to initiate a follow-up to get a status update. Once the loan moved forward, we were introduced to Michael Tischler as our loan processor. Unfortunately, we were not pleased with how he handled the process. After Mutual of Omaha missed their own internal deadlines, Michael made u... read more

Business response:

We appreciate your detailed feedback and are sorry to hear about your underwhelming experience with Mutual of Omaha Mortgage. It's concerning to learn about the delays and communication issues you encountered during the underwriting process and interactions with our team members. We understand the importance of clear communication and diligence, and it seems we fell short in your case. Additionally, we acknowledge your concerns about the unexpected loan servicing transfer and the initial lack of proactive communication regar... read more

Armand J.

5 months ago

Overall, my experience was underwhelming. We were initially told that underwriting would take 7–10 days and that there wouldn’t be much communication during that time. However, Mutual of Omaha did not stick to that timeline, and I had to be the one to initiate a follow-up to get a status update. Once the loan moved forward, we were introduced to Michael Tischler as our loan processor. Unfortunately, we were not pleased with how he handled the process. After Mutual of Omaha missed their own internal deadlines, Michael made u... read more

Business response:

We appreciate your detailed feedback and are sorry to hear about your underwhelming experience with Mutual of Omaha Mortgage. It's concerning to learn about the delays and communication issues you encountered during the underwriting process and interactions with our team members. We understand the importance of clear communication and diligence, and it seems we fell short in your case. Additionally, we acknowledge your concerns about the unexpected loan servicing transfer and the initial lack of proactive communication regar... read more

Nicole M.

5 months ago

The communication initially was an absolute dream. However, as we approached closing... the communication was extremely lacking. There were some issues that were happening that we were unaware of which almost cost our closing date/time to be pushed back. There seemed to be decent communication between the lending company and our realtor but not with us as the customers. The one bit of advise I'd have for situations like this is, people are far better with receiving bad news rather than being left in the dark. Communication i... read more

Business response:

We appreciate your feedback, Nicole, and we apologize for the communication issues you experienced during the closing process. Ensuring our clients are well-informed and part of the process is a priority for us. In your case there were several unusual complications which were discovered in the process that are absolutely not reflective of your engagement in responding to requests. The Illinois tax abatement for your property had not been properly filed by the January 1 deadline which increased your cash to close until such ... read more

Nicole Chereese M.

5 months ago

The communication initially was an absolute dream. However, as we approached closing... the communication was extremely lacking. There were some issues that were happening that we were unaware of which almost cost our closing date/time to be pushed back. There seemed to be decent communication between the lending company and our realtor but not with us as the customers. The one bit of advise I'd have for situations like this is, people are far better with receiving bad news rather than being left in the dark. Communication i... read more

Business response:

We appreciate your feedback, Nicole, and we apologize for the communication issues you experienced during the closing process. Ensuring our clients are well-informed and part of the process is a priority for us. In your case there were several unusual complications which were discovered in the process that are absolutely not reflective of your engagement in responding to requests. The Illinois tax abatement for your property had not been properly filed by the January 1 deadline which increased your cash to close until suc... read more

Jun L.

5 months ago

The loan contingency is not removed on time because the HOA document was ordered after the contingency deadline. My husband had to go to the HOA office to get the paperwork himself. We had risk of losing our condo as the seller sent notice to perform due to this fatal mistake. It caused us a lot of stress.

Business response:

I'm sorry to hear about the issues you faced with the loan contingency and the HOA documents. I understand how stressful this situation must have been for you and your husband. We strive to ensure a smooth process for our clients, and I apologize for any inconvenience caused. Please reach out directly if there’s anything further I can do to assist you.

Jari L.

5 months ago

My teacher wife and I, a software engineer, recently bought a condo, and our experience with April from Mutual of Omaha was... mixed. I initially found Mutual of Omaha through a Zillow ad and submitted my contact info on their website. April reached out within 30 seconds. We had a good convo, and I appreciated how responsive and informative she was about the loan process. Once we had an accepted offer, I compared several lenders. April offered the most competitive rate by far. Although we were slightly concerned that she w... read more

Business response:

Dear Jari L, Thank you for writing about your recent purchase transaction. Purchasing a new home of any kind can be stressful and purchasing a condominium does add a layer of complexity because of the need to coordinate documentation with an additional party, in this case, the Homeowner's Association. The conditional approval was issued well in advance of the original contingency date. The only condition lingering was for the Association's completed questionnaire. For that, an extension was granted. The HOA finally provided ... read more

Brandon Kip B.

3 years ago

Communication, and less turnover rate with employees

Charles Erik F.

3 years ago

April was rarely responsive except when she was being defensive and trying to blame me for documents and emails they lost, from the very start when it took her over a week just to send me the docs to begin the process. I asked her a question via email two separate times, neither was even responded to. For me this process started on October 2 when I reached out, it wasn't until October 17 that I actually got the paperwork email to officially begin this refi. Whenever I was sled for anything it was delivered within 24-36 hours... read more

Weekday	Schedule	Status
Mon	9:00 a.m. to 6:00 p.m.
Tue	9:00 a.m. to 6:00 p.m.
Wed	9:00 a.m. to 6:00 p.m.
Thu	9:00 a.m. to 6:00 p.m.
Fri	9:00 a.m. to 6:00 p.m.
Sat	Closed
Sun	Closed

April Richmond of Mutual of Omaha Mortgage

About this business

Location details

Frequently asked questions about April Richmond of Mutual of Omaha Mortgage

How is April Richmond of Mutual of Omaha Mortgage rated?

When is April Richmond of Mutual of Omaha Mortgage open?

Browse nearby