April Richmond of Mutual of Omaha Mortgage

Anessa C B. 

Verified by Mutual of Omaha Mortgage

4 years ago

The experience started off great when I was first connected with April. She was prompt, knowledgeable and easy to work with. However, once I locked in the rate, things went down hill. I received conflicting information about the appraisal which I would have been okay with if that was the only issue. Although some unforeseen things happened, proactive communication would have gone a long way. I've used several different companies and this was by far my worst experience.  

Charles T W. 

Verified by Mutual of Omaha Mortgage

5 years ago

April was great. The other aspects of the processing could have been better. They were waiting for something from my bank early on but, even after they received that, the process still seemed to drag on. I was asked to sign 4 or 5 disclosure statements, each of which had completely different estimates on cash to close. The notary had to come back for a total of 3 trips because either the title company or the lender changed the language for signature line. Out of 10 refis, this was worst.