April Richmond of Mutual of Omaha Mortgage

Peter W. 

Verified by Mutual of Omaha Mortgage

4 years ago

April does not return phone calls despite her voicemail saying she'll get right back to you, being busy is not an excuse. The ball was dropped which resulted in a 12 day delay in being able to close.  

Heath G. 

Verified by Mutual of Omaha Mortgage

4 years ago

There were several points when I had communicated with Ms. Richmond what I was hoping for in my refinance only to later find that what I was wanting had not been incorporated into the overall financing. At one point she sent an initial agreement that failed to take into account changes that she and I had discussed. I understand people make mistakes. What frustrated me more was that she never apologized and even sounded somewhat patronizing in her response to me. In short, she often felt dismissive in our exchanges when I had... read more

Johann Mary G. 

Verified by Mutual of Omaha Mortgage

4 years ago

loan office changed mid stream. communication was kind of gut wrenching, eg, we need this now, no forewarning, lots of difference documentation apps used.  

Kevin R S. 

Verified by Mutual of Omaha Mortgage

4 years ago

Call me. Hallelujah 

Matthew Ryan O. 

Verified by Mutual of Omaha Mortgage

4 years ago

April did a great job once assigned to the loan. My original LO quoted a rate that you did not honor. As a matter of fact, he provided a documented rate lock that you did not honor. This is completely unacceptable and does not comply with the rules that protect consumers. I plan to report all of the documentation in this regard. I asked for concessions to split the difference from what I was originally quoted and did not receive it. Communication was poor throughout the process.  

Melanie F. 

Verified by Mutual of Omaha Mortgage

4 years ago

We were assured that we could meet a closing deadline when we inquired about using FMD. April was responsive and available. That quickly changed once we locked in a rate. As others have commented, the communication and responsiveness quickly changed. April did not take accountability for miscommunications and was quick to point the finger, usually when she was the one providing the needed information at the 11th hour. I’ve asked for escalation and am not surprised at the lack of responsiveness. 

Javier F. 

Verified by Mutual of Omaha Mortgage

4 years ago

April lacks heavily in customer service, follow up, availability, providing direction, and accountability. I had multiple issues that arose during my loan process that were on FMD loans side. Instead of April finding a resolution she is quick to point fingers and place blame on others. When issues arise April becomes defensive, interrupts you while your speaking and has no regard for the customer. I had the worst experience with Fmd Loans because of April.  

Maria L. 

Verified by Mutual of Omaha Mortgage

4 years ago

On several occasions, I asked to be called to clarify an issue. April’s response was always multiple emails when one phone could remedy the matter. I had to sign an appraisal waiver stating I had received an appraisal three days before closing. I questioned why this false statement was included. Via email “No appraisal was required, if so, we would have collected the funds upfront ...” I don’t appreciate being forced to sign false documents in order to close a loan.  

Chris S. 

Verified by Mutual of Omaha Mortgage

4 years ago

April Richmond did an excellent job, was really straightforward to work with, and one of the primary reasons I selected First Mortgage. However, midway through I was transitioned to Carolynn Bland to process the rest of the loan. This did not work well, Carolynn was unhelpful, did not read or respond to my emails in a constructive way, and nearly caused the loan to fail and for me to walk away and do a cash deal. It was thanks to April helping me reconfigure the loan that saved it.