Aqua Living Factory Outlets

David P 

on BBB

2 years ago

I am rarely ever surprised and sometimes expect to have issues with purchases and services provided. However this Aqua Living hot tub retailer out of Simpsonville SC has absolutely taken the cake. From the delivery being a month late, to the hot tub itself breaking down less then 30 days after We purchased it, to the service man never showing up for weeks! This has been an all around giant disappointment. I would strongly recommend to never purchase from this company. And side note: The company I was forced to use after I le... read more

N. M. 

on BBB

2 years ago

I called several times because my hot tub is leaking, they cracked 2 panels when delivered, grommets and speakers are rusting, heat pump is not working and we can not use the hot tub because of these issues. I have sent pictures twice, talked to several "csr" and now I get a bunch of emails saying my claim has been canceled because it's a duplicate. They were to send me the parts that are broken and I would have to have someone replace them because labor has only 6 month warranty. The inside of the hot tub looks like they ma... read more

Laurie C 

on BBB

2 years ago

WE bought a $10,000.00 spa from them. We had a drought so we didn't get rain for about 2 months, well the top failed, by the time I got a hold of someone "it was past my 90 day warranty" that apparently was on the spa which was never told to me. So we started blasting them on every FB post, yahoo, google, you name it we slammed them. Well it got their attention. WE thought. They offered to send us a new cover. Well after numerous phone calls and waiting about 3 months, mind you our cover is caving in causing damage to our wa... read more

Lee S 

on BBB

2 years ago

I just purchase a spa from these so called dealers when they delivered it to my house on Wednesday they the delivery service broke the pump to my swimming pool. The pipe cost me $400 to get it fixed and my sales representative Steve sharp says that he won’t cover it and also the jets aren’t all working and the stereo isn’t working I called up Aquar living and they told me it has air in the lines and they won’t send a repair person to fix it I paid over 1100.00 for this spa and my friend in Ohio warned me about this Company s... read more

cheryl h 

on BBB

2 years ago

I purchased a spa from this company 10/01/2022 the day it was delivered it was dropped on the pad where it sits, they broke a panel, a knob was broke they have replaced a pump, and a condenser, and now its leaking, we paid over 10.000 dollars for something that we have hardly been able to use I have asked several times about a replacement but they act like they don't want to hear that. so they just make you another appt. to have what went wrong this time to be fixed. I feel that having to use the warranty a month or so after... read more

Krista C. 

on BBB

2 years ago

Don't buy from Aqua Living. My hot tub was delivered less than a week ago, and it came with a bad pump. 5 days later, i'm just now getting a pump ordered by Aqua Living - and they have no idea when it will be in or when a tech can be scheduled. That's inexcusable to come in non-working order, and then take over a week to get it fixed. Meanwhile my renters (weekly vacation rental home) are wanting a reimbursement - which I'll have to pay on top of paying Aqua Living for a new non-working hot tub. Sales also told me they servi... read more

Kevin G 

on BBB

2 years ago

bought a hot tub I can’t use. Paid 10k for a hot tub and I had to connect the electrical myself after it was dropped off by the unfriendly delivery guy. Thanks Aqua Living. Great service ?? 

M. Z. 

on BBB

2 years ago

We recommend avoiding this company. On 4/28/23 We spoke to Joe at the Schaumburg location re: a spa that met our criteria. On 4/29/23, I went to see the spa. Joe informed me he made a mistake- the spa he had available would be about $1200 more than he said. I left without purchasing. (Bait & Switch?) We called Joe later that day- he apologized for the misinformation, & said he would make up some of the difference with accessories, & a discounted delivery. We both heard the price was $6600, including the delivery. I paid this... read more

Paul M 

on BBB

2 years ago

The process with this business is like nothing i have ever experienced. from the sales rep in Maine, to upper ranked managers, the level of professionalism and customer care was a 0/10! My hot tub delivery was 2 weeks after the delivery deadline given by the sales rep, the tub did not work and my bank is working on getting my deposit and shipping fees back from them. I have had to hire an attorney as they are not cooperating. They came and took the tub casing damage to my existing wiring by simply cutting the wire instead of... read more