Aqua Living Factory Outlets

Twyla N 

on BBB

a year ago

STAY AWAY FROM THIS COMPANY! We purchased our hot tub in May 2022. To date we have probably had a working hot tub maybe 2-4 months total. Horrible customer service, I finally turned it over to the Attorney General's Office in Minnesota. Company's responses were nothing but lies and blame on us. Their authorized technician in my area is a joke, seldom responses to voice message or texts. Indicates he will be out to do the necessary work and then never shows up nor does he call or text that he isn't coming. Last fall, he said ... read more

Lori S 

on BBB

a year ago

STAY CLEAR!! Alanna & Vinnie sweet & helpful until they made their sale with worthless promises & information. The whole process didn't work, delivery, crane, etc - 1 week notice. Refused to show how swimspa pool worked once filled & hooked up. Because pumps only 4HP, NOT 6 HP as told. Asked specifically before buying. Only 4HP, river to swim against is a joke. Kids can do it with air & diverted adjusted. Quality & workman ship horrible. Base split, screws & staples missing. Side walls bowed out. Even their repair person sai... read more

Jennifer I 

on BBB

a year ago

We had our hot tub delivered and installed in October. Used it once. Came back to stay another week. After cleaning it and filling it back up. A union was broken from the heater. Called and had to drive an hour oneway to get the part. And install it myself. Then filled it up and no leaks. Turned on power immediately shut off gfi. Called electritan. They checked everything and it was the sanitizer that was causing the problem. So he left that disconnected so at least we could use it. Which we payed extra for. Called a Aqua li... read more

Rose W 

on BBB

a year ago

Aqua Living / LPI Inc. Costumer Service is horrible. After my new Kennedy Hot tub was delivered and hooked up to electric, the hot tub will not run. I have submitted several tickets. I'm so disgusted with the support. I can't believe they asked me to open the control panel and start unplugging things and to check all the fuses. Note: Big stickers Warning electrical shock. They stated that I would have to pay for a technician to come and fix the Hot tub, if it's a fuse, because it's not covered by the warranty. Thats a bunch ... read more

Zack F 

on BBB

a year ago

Very frustrating customer service process. The ticket system is a joke, per all the frustrations in other reviews, you can see it’s not the customer that is the problem, it’s their process and poor quality of the hot tub that is the problem. I never leave bad reviews, but the quality of my hot tub and the frustration I have had trying to get things addressed has pushed me over the edge. We all understand you have a process to follow, but when all of your customers say the same thing about your process maybe it’s time to look... read more

Brent S 

on BBB

a year ago

Purchased my spa I believe may2023. I reported damage and non working parts just after delivery. Still today I have not had it fixed. My last 3-4 phone calls to the service manager and not one call back. Avoid them at all cost. I’m super ******* 

Rhonda M 

on BBB

a year ago

Poor customer service, do not stand behind their product. They make you think the issue will be resolved and then “ upper management” declines it! 

T L 

on BBB

a year ago

Bought tub at last fall nothing but trouble ever since, wish I had never made this purchase! I previously had another brand with no problems. Constant hassle trying to get "issues" fixed. Customer service sends you through hoop after hoop with no resolution. OVER IT 

Julie F 

on BBB

a year ago

Hot tub started leaking inside itself in less than a year. Their 2 year warranty only covers parts not labor. So they use the cheapest foreign parts assemble it in the USA and call it American. Wish I bought a different name brand. Over $7000 wasted.