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Aqua Living Factory Outlets
- Hot Tub & Pool
- Seabrook, NH
About this business
Location details
270 Lafayette Rd, Seabrook, NH, 03874, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The process with this business is like nothing i have ever experienced. from the sales rep in Maine, to upper ranked managers, the level of professionalism and customer care was a 0/10! My hot tub delivery was 2 weeks after the delivery deadline given by the sales rep, the tub did not work and my bank is working on getting my deposit and shipping fees back from them. I have had to hire an attorney as they are not cooperating. They came and took the tub casing damage to my existing wiring by simply cutting the wire instead of... read more
Business response:
The delivery "deadline" is only ever an approximation. With manufacturing, shipping, and scheduling delivery from the warehouse, there are many moving components that can cause minor delay. The balance of the unit was never paid. Despite this, we tried to to assist but the customer failed to comply in providing GFCI photos, so that we might move forward in sending a technician to resolve. The unit has been reclaimed and the deposit returned in full..
Customer service/ tech services? Zero? One valve does nothing, only had our Catalina Hampton for a few weeks, can't get through to get any service on this issue! Won't hook up to wifi like the ad says it will, so that part is worthless! 24 hr customer service? Again worthless, called one time, was 33 in line to get halp, no thanks. Tried tech line , left a message, no call back! Tried email customer service with 4 issues, they did get back with answer to 1 of the 4 issues. I would not recommend this product strictly in the f... read more
Business response:
We apologize for the frustration in getting with a representative in a timely manner. The 24 hour line for Catalina is a separate line provided and is not used during the work day, as the normal customer service line is available. Your case manager has reached out and left return contact information.
This company is a total scam!! The numbers you are given for contact do not work and when you get ahold of a person they **** put you on hold as fast as they can and hang up on you. I was taken for $2k for a hot tub I never received and that no one at the so called corporate office could even track. Beware of ordering anything from this company. A refund is in order as well as an apology which I'm sure neither **** happen. I **** put this out there that I **** be visiting their said location here and if I cant get answers I ... read more
Business response:
How do you even know I received the wrong cover when you weren't even tracking the correct hot tub? See more issues to contend with. You didnt even give a good contact number? One that would be reliable to help solve the issue. Again more inconsistencies. All this statement tries to do is blow off the customer and buy more time either for more incorrect information or lies. Why dont I have an order #? Why dont I have an expected due date? Why arent you staying in communication with changes or updates? Horrible customer servi... read more
We had a defective lithium battery in our golf cart purchased from Aqua Living Factory Outlets in Nov. 2021. It would not charge. It took almost two months to get new battery. We were given at least six different times that they would be at our home to install battery. They not only did not show up but did not give us a call. I visited the store three times and was given a specific time frame and day each time. Same result - no one showed up and no one called. I took a demand letter to Drew Whitehurst, manager, outlining the... read more
Business response:
We apologize for the delay in receiving your replacement battery. A major contributing factor, but by no means completely mitigating, is that we are still trying to develop relations with technicians that specialize in carts for your service area. Thank you for your critique and we will use the information provided to improve.
The spa worked for 4 days. We've been waiting for almost 2 months to get parts and a technician out to fix it. Customer service is the worst! I've talked to them 7 times, lots of excuses, lost notes on the service, no follow up emails although they say they will, over an hour wait time to talk to someone.
Business response:
There was an issue with an initial parts order being erroneously deleted. A request to expedite the required components has been made. As soon as there is a tracking number associated with the shipment, we will be able to get the assigned technician to schedule for repair. The customer spoke with a representative on 09/30/22 advising of the game plan and delays in the shipping department. We apologize for the frustration you have experienced and are working to get this matter resolved.
Horrible experience bought hampton tub by catalina . They have the new bi fold top first day all moldings fell off been over 2 months now and still know body to repair . Horrible company avoid at all cost.
Spent 12k on a Catalina Spa and have had nothing but issues since we got it and the warranty is horrendous and that is an understatement. We have valve issues, base support issues and all the lining on the 1500 dollar cover fell off within days. I can't drain it because the valve cannot be found. I was sent a valve replacement in a FedEx bag not even in a box and we are expected to put it in ourselves. No return call on the three incidents we reported 2 months later. 24 x 7 support does not exist. Worst experience ever after... read more
I purchased a spa several months ago. We notified the company it arrived with a damaged cover and side of spa had deep gouge. We filled out warranty on line, contacted seller multiple times etx. Still no resolution. They take your money and fail to respond after deal is done.
Frequently asked questions about Aqua Living Factory Outlets
How is Aqua Living Factory Outlets rated?
Aqua Living Factory Outlets has a 3.8 star rating with 228 reviews.
When is Aqua Living Factory Outlets open?
Aqua Living Factory Outlets is open now. It will close at 6:00 p.m.