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Aqua Living Factory Outlets
- Hot Tub & Pool
- Seabrook, NH
About this business
Location details
270 Lafayette Rd, Seabrook, NH, 03874, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Bought this hot tub 2 years ago now? Took 8 months for delivery due to running out of supplies. It was during Covid so that I understood. Got hot tub and didn’t work day one. Like others have mentioned, you become the electrician. Lots of back and forth and taking pictures and proving your end is correct before they will lift a finger. Lo and behold, after all the foxes on my end, the tub still didn’t work. They are supposed to contract a repair technician but their bid was so low no one would accept it. Had to hire my own. ... read more
Business response:
While we apologize for the experience you have described, the warranty time frames are explicitly outlined in your manual. Troubleshooting is necessary for the manufacturer/warranty services to assist, this is also in your information. Thank you for advising that we did communicate, follow our warranty, and made your previous circumstance 'right.'
The absolute worst customer service. Do not buy from this company. We got a catalina carlton spa. Bought Aug 2020. Delivered March 2021. We had an issue with jets breaking a few months in that had to be replaced. Now the heater went. Our warranty says covered for 5 years. 100% first 3 then prorated. Apparently they changed this so i had to send a copy of my warranty as well as pictures of issues. My subwoofer is rusted out and there was a leak near ozonator. Now they are telling me they cant send the part that should be cove... read more
Business response:
After reviewing your case and the warranty paperwork that you submitted, was the second paragraph under components warranty not referenced? There are clearly exceptions listed in the paperwork. The GFCI directions are included in the manual under site preparation and are not part of the warranty paperwork. We will continue to be available to honor your warranty as it is written. -- Additionally, your interactions are with the manufacturer and warranty department of said company.
DO NOT BUY! We were pleased to be able to buy this brand since it’s made in USA - well that was our first mistake apparently. Bought in April 22 waited excitedly only to receive the wrong tub 8 weeks later. New tub ordered as expedited because of their screw up. Took another month - not exactly expedited. But the worst part has been the numerous repairs needed and the absolute crap customer service. First it was the control panel dying out within a month of getting the tub - they sent us the wrong replacement and then we had... read more
Business response:
We apologize for the frustrating experience. Your service records indicate that we have honored the warranty and we will continue to do so. The electrical diagram is included with the manual, which should have been received both digitally following the sale and as a hard copy when the spa is received. If there are any concerns please submit an online warranty claim or contact customer service, we would be glad to assist!
Ordered a spa. Was charged an additional $450 dollars for delivery just for them to sit it in the back. No set up no nothing. Requested 220v, still had to hire an electrician to convert it. Followed all instructions and contacted support. This spa has never worked since receiving it. I’ve contacted my sales rep who says someone will call me but never does. Support says they will call back and don’t. Left numerous messages no help or support or callbacks. Now the bill is due and I’ve had a spa in the back for almost 2 months ... read more
Business response:
The picture presented of the GFCI on case 8329 has the ground line on the neutral bar within the subpanel. The grounds need to be on the ground bar. Once documentation of this has been presented we would be more than happy to assist with any warranty concerns. - The only warranty case created in general dates from an online submission on 10/17/2023.
Ordered my PP53 in june2023 arrived late August. Had to supply delivery crew with bolts missing from their dolly to get tub off truck. 3 days in leak developed leaking diverter valves. Sent pics. They sent pvc pipe fittings the valve was leaking on top. They sent a tech from 1.5 hours away he ordered parts. They sent wrong parts again. Some totally not related parts misc hoses fittings and clamps.I called every week from late august till mid October. They finally sent 3 valves and no fittings for the valves. These are not co... read more
Always read reviews. Ordered the 1st week in May 2023. Was delivered in July. Damaged from the factory. How this passed inspection is beyond me. Supposed to have a new one built and shipped. No news or updates from Aqua Living and here it’s is the last week if September.
Business response:
Our records indicate that you are working out of town and are scheduled for delivery at the end of next week upon your return.
I have been trying to get a technician to fix my tub. Called store mgr left a message no return call. Text my salesperson no return. Tub has been in operation 8 days. My lights and temp display aren't working. They promised a tec would contact me immediately. Well it's been 2 days and nothing. Contacted the AGs office. Paperwork is in route. No litigation is required. I will receive my full purchase price. Warning do not I repeat do not purchase a tub from this facility.
Business response:
Your store manager and salesperson are not employed by the manufacturer/warranty company. Please use the information listed in your manual, the website, and on the BOL. Contact customer service at 423-349-2900, option 6 or submit an online warranty request at https://lpiinc.com/service-request/ . We are eager to assist with your claim.
Terrible Warranty department. The Warranty department is called LPI and they will not cover anything. I supposedly have a 5 year warranty on the shell, a 5 year warranty on the major components and a 10 year structure warranty. I have had my Catalina spa for 3 years. It is falling apart. It literally looks like it is at least 10 years old. Granted I live in AZ with harsh weather but I was not told these don't hold up in weather! Two of the waterfalls have literally melted and dripped sticky goo all over. Their solution: I ha... read more
Business response:
While we apologize for an experience that was not satisfactory, the limited warranty information is available in the manual provided with your unit. If your copy advises differently, please provide that to customer service for further assistance.
This company has horrible customer service. Do not deal with them. Had our hot tub delivered and within a week already had a leak. Was almost impossible to get someone out to fix it. After coming out a week after delivery to fix the leak, the blue tooth also was not working. He addressed this issue as well. Finally could enjoy for a couple months, then had to call them back for another leak as well as rubber coming off the lid and speaker not working again.. 2 months later they finally showed up and attempted to fix the issu... read more
Frequently asked questions about Aqua Living Factory Outlets
How is Aqua Living Factory Outlets rated?
Aqua Living Factory Outlets has a 3.8 star rating with 228 reviews.
When is Aqua Living Factory Outlets open?
Aqua Living Factory Outlets is open now. It will close at 6:00 p.m.