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Aqua Living Factory Outlets
- Hot Tub & Pool
- Seabrook, NH
About this business
Location details
270 Lafayette Rd, Seabrook, NH, 03874, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Deivered over a month late. Our hottub was sold to us with a cover that has a "lifetime" warranty. At delivery we received a cheap foam cover and told that our model doesn't have the lifetime cover and it doesn't even fit our model. I asked for a refund that would cover the cost of purchasing a more durable cover and was simply told "no". I was offered a free chemical kit valued at $100. Obviously this isn't nearly what the cover would cost. We were told our plug and play hottub had 220v power or better! The jets in the tub ... read more
Business response:
The sales contract and BOL both advise that it is a plug and power brand- pp53. We paid for your outlet upgrade. There are months of multiple emails to which you would not agree to service. Your lender even pleaded with you to respond to the emails to move forward toward resolution.
I bought a swim spa from this company. They told me it will take about 8 months to receive it. After 18 months I finally received the swim spa. It was delivered to my house super dirty and with many scratches around it. It was also a wrong size spa versus what I had ordered. It was 2 feet shorter than my original order. 18' versus 20'. They gave me the choice to accept it, or I had to wait another year to get the right size. So, I accepted the smaller size and asked for price differences, but they never gave me the differenc... read more
If there was a negative star, I would use that! This entire company is a scam. It if obvious these Tina are factory flaws because 12 of the 15 jets are falling apart. The dealer said they were a flaw and that I should ask for replacements. I been trying for 6 months and keep getting turned away. The dealer in Springfield Oregon refuses to help us. Now all 3 of the water fountains spewed caulking and broke. Even though it is a plumbing part we thought it would be covered. They sent the new part, that doesn’t look like the bro... read more
Buy local. Delivery took 8 weeks. 4 weeks longer than was told at purchase. Tub worked for two weeks and then heater over heated tub to over 110 degrees. When I called on it I was told programming was wrong, then it was ambient temperature causing it, then it was my wiring connection. Over 8 weeks for service and still no repair or call back.
Business response:
The time frame referenced at point of sale is the estimated production forecast. We did receive the additional information requested on our third attempt and your components have been ordered.
They take forever to answer the phone, their warranty is too short (90 days), and then you pay for everything which of course breaks by then! The computer board broke within 8 months of buying my jacuzzi, and I had to hire an electrician to fix it. Go somewhere else!
I wish I would have read all these before I purchased! This was delivered with a broken panel, we were told one would be sent to us. The cover collapsed with in 3 months, one of the headrests just broke off while I was cleaning it. (I was not being rough with it or anything else) This was purchased in October and received in December 2022, Seabrook, NH. After complaining to our Salesman - I was told items would be replaced and we would get 4 new filters for all of our trouble, and guess what?! NOTHING has ever shown up! I em... read more
It saddens me to write this review, because some of the people at this Factory Direct business are actually good. Maybe we all band together to take legal acton. ISSUES Electricity in WATER Uncommunicative salesman Long lead time Order wrong Specs wrong Broken Jets No manual Ripped Cover Broken Air Cap Stripped/ Missing Screws Warped Panels/Strips Broken Stereo Vinyl cracked middle bar Weak Swim current FIRST: VERY DELAYED We ordered the largest in ground spa they have and it took 1.4 years to receive- we had little to NO up... read more
****DO NOT BUY HERE**** I bought a hot tub from Kathy Heron about 8 months ago. The hot tub itself so far... no complaints. However, it took about 2 phone calls and 3 months' worth of text messages to get a lid for my hot tub that i purchased. When finally on May 26th I was informed that my New Lid was available. I drove down to Sumner again, after being told that it would be delivered to find a nicely sealed cover with my name on it. The wrapping had two other names that had been crossed off. I figured this is still good. A... read more
****DO NOT BUY HERE*** Sure wish I was one of those lucky people who gave a 5 Star review!!! But no….. our story is exactly like the majority here from all the lies from the salesman to the horrible customer service, spa not working properly, leaks, excuses, delays, incompetent “service techs”, more and more BS and still do not have a working spa!!!! Soooooo disappointed and sick to have wasted so much money with this lousy place less than a year ago!!!
Business response:
The replacement spa pack was received on 07/08/2023 per FedEx tracking: 633402892612. A work order has been assigned and will be scheduled promptly to resolve all concerns. Thank you for your patience.
Frequently asked questions about Aqua Living Factory Outlets
How is Aqua Living Factory Outlets rated?
Aqua Living Factory Outlets has a 3.8 star rating with 228 reviews.
When is Aqua Living Factory Outlets open?
Aqua Living Factory Outlets is open now. It will close at 6:00 p.m.