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Arbor Terrace Exton
- Assisted Living Facilities
- Exton, PA
About this business
Arbor Terrace Exton is a personal care and memory care community for seniors that is operated by The Arbor Company. Our bustling community is designed for seniors of varying interests, preferences, and ability levels. We put in all the perfect touches to make Arbor Terrace feel cozy and comfortable. Our campus offers two separate buildings, with living spaces designed to help you entertain guests or grab a cup of coffee to enjoy with a good book. There are also plenty of outdoor spaces to enjoy and explore safely too. But ou... read more
Location details
100 Oaklands Blvd, Exton, PA, 19341, United States
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The staff at Arbor Terrace is wonderful!
The memory unit director was very attentive and would respond quickly. Daily activities, beautiful outdoors available.
Business response:
Thank you for your kind review. We're so glad to hear that our Memory Care Director's attentiveness and quick communication made a positive impact. It’s also wonderful to know you appreciated the daily activities and access to our beautiful outdoor spaces. Your feedback means a lot to us!
Generally quite clean. Excellent ability to communicate with leadership at any hour. most staff were wonderful. Food was subpar to be honest but wasn't a real priority for us. Activities were fine. 3-11 staff were not as engaging or kind as 7-3 staff
Business response:
Thank you for sharing your thoughtful feedback about our community and team. We appreciate your insights on dining and evening engagement and are always striving to enhance every aspect of life here. Please contact our Executive Director, Sue Haines, at 484-249-2055 so we can discuss your experience in more detail and continue elevating our community.
The engagement staff were phenomenal. The rooms were great, and the meal were average.
Business response:
Thank you for your feedback! We're so glad to hear you had a great experience with our engagement team and enjoyed the rooms. We also appreciate your thoughts on the meals—your input helps us continuously improve every aspect of our community.
Arbor Terrace is the only place that had a spot for my mom, with dementia, that didn’t require her to be in a locked memory care unit. For now, she is able to receive care which is a little bit more than basic assisted living. Arbor Terrace was also the only place that had numerous meal options. My mom is a picky eater, so if she does not like the main entree options of the day, then she can order food that is always available. The staff are very nice and friendly. The entire atmosphere is brightly lit. My mom loves it here.
Business response:
Thank you for sharing your experience! We’re so glad to hear that Arbor Terrace Exton has been the right fit for your mom and that she’s receiving the care she needs while enjoying the flexibility of dining options. Our team is dedicated to creating a warm, welcoming environment, and it’s wonderful to know she feels at home. We truly appreciate your kind words and are grateful to have her as part of our community!
Staff treated my mother with respect and dignity. Knowing some of the other facilities in the area I not sure if I could have that confidence. Staff interaction was 100% professional. We picked this community because of the location and first impression visual. Very clean.
We searched all the facilities in our area. When spoke to Mom about what we were planning and she was willing to go to Arbor Terrace after paying a visit. Arbor is well presented when coming through the front door. It’s clean, there is no smell and you’re greeted by someone at the desk. The staff is kind and considerate. It became evident that Mom was in over her head as time went on. She used a walker, she had little to no hearing which was a major problem. She was unable to toilet herself, which she was doing at home. She ... read more
Business response:
Thank you for sharing your experience and insights. We’re glad to hear that your mom felt comfortable transitioning to Arbor Terrace and that she was able to participate in activities with others. We appreciate your feedback regarding the dining experience and care, and we’re always striving to improve. It’s wonderful that she could connect with others her age, and we’re grateful for the trust you placed in us. If you have any further thoughts, feel free to reach out.
Overall I really recommend Arbor Terrace of Exton . The engagement team is top notch and the activities are fabulous. It is a new facility in great shape and the staff are all really nice . Unfortunately, the food could be much better , otherwise great for place.
Business response:
Thank you for your positive feedback and recommendation of Arbor Terrace of Exton! We're delighted to hear that you find our engagement team and activities to be top-notch and that you appreciate our well-maintained facility and friendly staff. We acknowledge your comments about the food and are committed to making improvements in this area. Your input is valuable to us as we strive to provide the best possible experience for our residents. Thank you for sharing your thoughts!
We really did not have any complaints. I'm glad we chose Arbor Terrace. They took great care of dad.
Business response:
Thank you for sharing your positive feedback about Arbor Terrace Exton. We're so glad to hear that you are satisfied with the care provided to your dad and that your experience has been a good one. Our team is dedicated to providing the best possible care, and it's always rewarding to know we've met your expectations. Thank you for choosing us to be a part of your family's journey!
Frequently asked questions about Arbor Terrace Exton
How is Arbor Terrace Exton rated?
Arbor Terrace Exton has a 4.9 star rating with 97 reviews.
When is Arbor Terrace Exton open?
Arbor Terrace Exton is open now. It is open 24/7.