Arbor Terrace Exton

4.7

Assisted Living Facilities
Exton, PA

About this business

Wellness Assisted Living Facilities Retirement Homes

Location details

100 Oaklands Blvd, Exton, PA, 19341, United States

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4.7157 reviews

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anonymous

3 years ago

The good thing about this facility is they were very willing to help my sons relocate my ex-husband when he was not allowed to go back to his original place. They had the abilities to take him on. They have different levels of care provided, so they had the ability to take him in. He was also able to get hospice here at Arbor Terrace as well. My sons were happy with the care he received.

Business response:

Thank you for your kind review; we are happy to pass along your comments to the team here at Arbor Terrace Exton! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Michael

3 years ago

The biggest negatives I have are that the food is not very good. Apparently, a lot of people there complain about that. I expected more for the money that we are paying. The positives are it is a very clean facility. The staff knows everyone by name and their family members. They are inclusive to the family and the residents.

Business response:

Michael, thank you for taking the time to leave us this review. We are sorry to hear about your experience with the food. Our Executive Director, Kim Baker, would like to learn more from you about this issue. You can contact her at your earliest convenience at (484)-249-2055.

Chris

3 years ago

What made the best impression for our family was the staff - they have such excellent communication between each other and the families. They are on top of our loved ones care and we get plenty of notifications and updates. They are always there if we have questions and if not, then we get answers in a timely response. We could not ask for better, they are so attentive, patient and kind.

Business response:

We appreciate your positive review about your experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

3 years ago

I would probably encourage them to remember that no facility is going to be perfect in every area. Either your loved one needs to be able to stand up for themselves so they can bring up any issues or concerns. If they are unable to speak for themselves a family advocate or friend would be highly advised. Overall great place.

Business response:

Lw, thank you for your kind words and this wonderful review! If you're ever in need of more help, please let us know!

anonymous

4 years ago

Arbor Terrace Exton did a really nice job with our tour. They gave us little gifts, which was fabulous. We just needed independent loving, which the didn't offer. But they were attentive and did a good job.

Business response:

Thank you for sharing this feedback—we're glad to hear you enjoyed your visit. If you have any further questions, please give us a call. We're always happy to help!

Joseph

4 years ago

We like the modern takes the facility has, it is brand new so it jumps out at you as being quite lovely. Since it is a newer community and them having to start fro scratch there are a few areas that could use some improvement, and work out the kinks. Most of the staff members are pretty friendly.

Business response:

Joseph, thank you taking the time to leave us this review; we are happy to pass along your comments to the team here at Arbor Terrace Exton! Please don't hesitate to reach out to us if there's anything more we can do!

Sherry B

2 years ago

Don't be deceived by the appearance of this facility. Checkout Complaints filed with PA Gov. of facility and director of nursing [removed] I moved my loved one out of Arbor, as the facility was unable to perform the care and services it prescribed under the state mandated Resident Supported Care Plan RASP. My patience was exhausted after many many months of complaining about, among many other things, finding her sheets dirty and her room un-cleaned as well.