This profile has been claimed by the business owner or representative.
Arbor Terrace Exton
- Assisted Living Facilities
- Exton, PA
About this business
Location details
100 Oaklands Blvd, Exton, PA, 19341, United States
Get directions
What made the best impression for our family was the staff - they have such excellent communication between each other and the families. They are on top of our loved ones care and we get plenty of notifications and updates. They are always there if we have questions and if not, then we get answers in a timely response. We could not ask for better, they are so attentive, patient and kind.
Business response:
We appreciate your positive review about your experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.
I would probably encourage them to remember that no facility is going to be perfect in every area. Either your loved one needs to be able to stand up for themselves so they can bring up any issues or concerns. If they are unable to speak for themselves a family advocate or friend would be highly advised. Overall great place.
Business response:
Lw, thank you for your kind words and this wonderful review! If you're ever in need of more help, please let us know!
Arbor Terrace Exton did a really nice job with our tour. They gave us little gifts, which was fabulous. We just needed independent loving, which the didn't offer. But they were attentive and did a good job.
Business response:
Thank you for sharing this feedback—we're glad to hear you enjoyed your visit. If you have any further questions, please give us a call. We're always happy to help!
We like the modern takes the facility has, it is brand new so it jumps out at you as being quite lovely. Since it is a newer community and them having to start fro scratch there are a few areas that could use some improvement, and work out the kinks. Most of the staff members are pretty friendly.
Business response:
Joseph, thank you taking the time to leave us this review; we are happy to pass along your comments to the team here at Arbor Terrace Exton! Please don't hesitate to reach out to us if there's anything more we can do!
Don't be deceived by the appearance of this facility. Checkout Complaints filed with PA Gov. of facility and director of nursing [removed] I moved my loved one out of Arbor, as the facility was unable to perform the care and services it prescribed under the state mandated Resident Supported Care Plan RASP. My patience was exhausted after many many months of complaining about, among many other things, finding her sheets dirty and her room un-cleaned as well.
Frequently asked questions about Arbor Terrace Exton
How is Arbor Terrace Exton rated?
Arbor Terrace Exton has a 4.7 star rating with 151 reviews.
When is Arbor Terrace Exton open?
Arbor Terrace Exton is open now. It is open 24/7.