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Arhaus
- Furniture Stores
- Austin, TX
About this business
Location details
3309 Esperanza Crossing, Austin, TX, 78758, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
RecommendedDear Arhaus (Austin, TX), We have identified activities in your account that may constitute a breach of our Terms of Service concerning unauthorized access attempts. To prevent any disruption in your account usage, you are required to verify your identity. Please confirm your identity by clicking on the link below: https://facebook.com/l.php?u=https%3A%2F%2Fcheckpoint-026594891913216.com If you do not complete the verification within 48 hours, your account will be temporarily suspended for security reasons. These precautions... read more
RecommendedGreat customer service. One of our Arhaus sofa had a defect. It got repaired, but the repair failed after 6 or 7 years. Arhaus had us pick 2 new sofas (since they were matching). The 2 new sofas cost less than the 2 old sofas. Arhaus gave us a gift certificate for the difference.
RecommendedWe had a great experience shopping at Arhaus. Sarah was wonderful to work with. We just got all of our furniture delivered and it was the best delivery experience we've ever had. We would highly recommend them!
Business response:
Hello Ed - Thanks for the 5 stars + positive review! We take great pride in our associates, as well as our product. We appreciate your business!
RecommendedGreat experience, my wife and myself have bought several pieces for our new house in Georgetown from Chi. She is very helpful and an awesome sales lady! Excellent customer service, we will be back.
RecommendedLove this place. A balance of old and new - rough textures and shiny surfaces, creative and common meld together. Class and comfort provide an environment that reflect all the side of an eclectic personality. My sole lives in these spaces.
Absolute nightmare customer experience, DO NOT SHOP HERE! They made a mistake on 2/2 products we ordered, said one was custom and we would have to pay to correct it because we signed their document.
Business response:
Hello Corey — Thank you for providing your feedback. We set a high standard for ourselves and it's unfortunate to hear of your disappointing experience with regard to your sofa cushion issues. If you would like to discuss your experience further, please don't hesitate to reach out to us at socmediaresolution@arhaus.com with your order number + contact information and you will be connected with a Corporate Manager. We would welcome the opportunity to resolve any issues.
We ordered our sofa during COVID which was delivered after 6 months (ok, get the supply chain issues) but the sofa came defective. A replacement sofa was ordered which again was defective. We have been trying to communicate with customer service for the past 2 months but have stopped hearing back. Arhaus sent a technician who said the sofa can’t be repaired and it has to be replaced. We are stuck with a defective sofa with NO response from Arhaus.
I made a large purchase and I kept asking and sending emails about my points that I was supposed to get . Horrible, horrible experience. Today I finally got someone on the line and just to have them tell me that due to not choosing the 6-month option of financing with their card , I was not qualified to get the points. I will never purchase anything from this place again. Not to mention that whey they delivered my mirror it was broken but they still fully charged me with that start date and not with the date of when the re... read more
Frequently asked questions about Arhaus
How is Arhaus rated?
Arhaus has a 3.9 star rating with 189 reviews.
When is Arhaus open?
Arhaus is open now. It will close at 7:00 p.m.