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Ashcroft & Oak Jewelers

4.6

About this business

Location details

5000 Shelbyville Road, 1425, Louisville, KY, 40207, United States

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WeekdayScheduleStatus
Mon11:00 a.m. to 8:00 p.m.
Tue11:00 a.m. to 8:00 p.m.
Wed11:00 a.m. to 8:00 p.m.
Thu11:00 a.m. to 8:00 p.m.
Fri11:00 a.m. to 8:00 p.m.
Sat11:00 a.m. to 8:00 p.m.
Sun12:00 p.m. to 6:00 p.m.
4.6405 reviews
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Cristina P.'s profile image
Cristina P. 
rating
2 years ago

This is the best jewelry store around and you absolutely must stop by and see their gorgeous selection. Not to mention the lifetime protection plan is literally a lifesaver or at least a Wallet saver. 

Business response:

Hi, Cristina. These words go a long way, and motivates us to work even harder, thanks for the review! 

Angel S.'s profile image
Angel S. 
rating
2 years ago

Megan and the staff were the most amazing people I ever met, they were so helpful and very kind and companionate to all that walk into the store. I did not buy anything but they were very great sales people and I will definitely be coming back to buy some jewelry! I definitely recommend this place, the customer service is just immaculate:) 

Business response:

Hi, Angel. Thanks for the compliment! It is wonderful guests like you that help us continue to be your trusted family-owned & operated jewelry company for over 100 years. 

Angie T.'s profile image
Angie T. 
rating
4 years ago

Jeff the District Manager, Michelle Payne, and Scott (Jewelry Designer) were absolutely AMAZING to work with. The ring I chose was too high for my budget. They were so patient and helpful; and sincerely wanted to give me the ring that I wanted. I did not feel pressured at all, just people who loved what they did for a living and wanted to make me happy. They stood by their word, from the offer to the turn around time as well as the final product. Ive been married 23 years, this is my second upgrade and literally the on... read more

Business response:

Hi, Angie. Your feedback is highly appreciated. Thank you for the review, its wonderful guests like you that help us continue to be your trusted family-owned & operated jewelry company for over 100 years. 

Jessica M.'s profile image
Jessica M. 
rating
4 years ago

Great service, good quality merchandise! Multiple options for Movado watches. I have been looking for the perfect inexpensive movado for months and Ashcroft was able to sell me one for a GREAT price. After traveling all the way from NY I am happy with my purchase! 

Business response:

Hi, Jessica. These words go a long way, and motivates us to work even harder, thank you for the review! 

Tameka W.'s profile image
Tameka W. 
rating
5 years ago

We were looking for a very specific piece of jewelry. After going to five different jewelry stores, we were able to find what we were looking for here. They did not have it in stock but we found it in their catalog and they were able to order it for us. The staff was extremely friendly, and helpful. I would definitely recommend them. 

Business response:

Hi, Tameka! Thanks for the compliment! It's wonderful guests like you that help us continue to be your trusted family-owned & operated jewelry company for over 100 years. We appreciate all of the kind words you shared about your experience with us and YOU as a customer! We are looking forward to giving you another 5- star experience in the future! 

Terry L.'s profile image
Terry L. 
rating
6 years ago

Michelle Wells was very helpful and patient with helping select a watch Thanks Michelle 

Marlene M.'s profile image
Marlene M. 
rating
7 years ago

Walked in just looking around. Looking for some pretty earrings. Not too pricy but well made. So Byron asked what I was looking for. And he show me some very pretty ones. I was about to leave. The prices was way over what I was thinking of purchasing. But Byron with his patients and wonderful Sense of humor show me my price range! Got me a 20% discount as well. Thank you so much. Love my earrings. 

Business response:

Hi! Thanks for the compliment, Marlene! It’s wonderful guests like you and these reviews that help us continue to be your trusted family-owned & operated jewelry company for over 100 years! We appreciate YOU and will do whatever it takes to deliver an experience worth bragging about when we see you next time! - Your favorite family-owned & operated jewelry store! 

Toru S.'s profile image
Toru S. 
rating
7 years ago

Went in to trade my ring that was purchased there over 2 years ago, and ended up getting an amazing deal on a beautiful set! Couldn't have been happier with the service and timely manner everything was handled in! Jeff was amazing! 

Business response:

Hi! Thanks for the compliment, Toru! It’s wonderful guests like you and these reviews that help us continue to be your trusted family-owned & operated jewelry company for over 100 years! We appreciate YOU and will do whatever it takes to deliver an experience worth bragging about when we see you next time! - Your favorite family-owned & operated jewelry store! 

Sara-Elizabeth C.'s profile image
Sara-Elizabeth C. 
rating
7 years ago

Every time we go here the customer service is amazing. We needed to replace my wedding band but it was so difficult to find something that would go well with the design of my engagement ring. Erin took one look and said "I think we have one" and she was right. We dragged our feet on the actual purchase for a year but when we went back, they located the ring for us - only 3 left in their system! - and processed the order quickly. Thanks Joe for wrapping up this process for us! 

Business response:

Hi! Thanks for the compliment, Sara-Elizabeth! It’s wonderful guests like you and these reviews that help us continue to be your trusted family-owned & operated jewelry company for over 100 years! We appreciate YOU and will do whatever it takes to deliver an experience worth bragging about when we see you next time! - Your favorite family-owned & operated jewelry store! 

Frequently asked questions about Ashcroft & Oak Jewelers

How is Ashcroft & Oak Jewelers rated?

Ashcroft & Oak Jewelers has a 4.6 star rating with 405 reviews. 

When is Ashcroft & Oak Jewelers open?

Ashcroft & Oak Jewelers is open now. It will close at 8:00 p.m.