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Ashley Store
- Furniture Stores
- Youngstown, OH
About this business
Location details
1130 Boardman Poland Rd, Youngstown, OH, 44514, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
We had a great experience at ashley furniture. Billy was very helpful and even got us some freebies from the mattress company! Our order is ready to ship, just 4 days after purchasing! 👍
Business response:
Hello Katie , thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will be happy to receive good feedback. Customer experience and satisfaction are a top priority for us here at Ashley HomeStore. Your review is a testament to their hard work. We hope to see you again soon. If there is anything we can do to assist you, please email us at customerinquiry@yourashley.com or call us at (814)-868-7140. Thank you, Ashley HomeStore team
Very helpfull
Business response:
Thank you immensely for your feedback, Karen! We're truly delighted to hear that our team was helpful during your visit to our furniture store. Our goal is always to provide excellent assistance to our customers, and it's wonderful to know we succeeded in your case. We appreciate you taking the time to share your positive experience with us. Sincerely, Ashley HomeStore team
Absolutely loved the salesman’ he’s helped in every way with out being pushy. You need more of him!
Business response:
Hello Karen, we are so glad that our team made your experience a great one. Thank you for the awesome review! We hope to see you again soon. If there is anything we can do to assist you, please email us at customerinquiry@yourashley.com or call us at (814)-868-7140. Thank you, Ashley HomeStore team
Sectional was delivered without legs for the wedge piece. Was told it would be 7-14 business days.
Business response:
Please excuse any inconvenience caused by this situation. We understand that receiving a sectional without the legs for the wedge piece is frustrating and not the experience we want for our customers. We see that you have already spoken to one of our team members about getting the legs sooner than the initially quoted 7-14 business days. We appreciate your patience as we work to resolve this issue and ensure you have all the necessary parts for your sectional. If you need any further assistance or have any questions, please ... read more
In store service was fine until at check out while discussing delivery’s information. I was thrilled the couch could be delivered on a Saturday since I work Monday-Friday. I was made aware some knew would contact me bf they have a 3 hour window for delivery. I was fine with that. Only request I had was to put a comment in the order to try to deliver any time except for a specific 3 hours. I’m store said they could t do that and once I was contacted with a delivery time I could discuss my request with a representative. Fair e... read more
Business response:
We apologize for any inconvenience caused during the delivery scheduling process. We certainly do not want to disappoint our customers. We hope you enjoy your purchase and should you have any concerns please reach out to us at 844 -600-1795. Thank you for your feedback.
Your service not acceptable they didn’t go to right door then you expect me to wait longer done cancel order it was not sales people it was you Done cancel order
Business response:
We sincerely apologize for the inconvenience you experienced with your order delivery. We understand your frustration and how disappointing it must have been when our delivery team didn't go to the correct door. We appreciate your feedback as it helps us improve our service. We have you rescheduled for delivery on March 4, 2025. Please let us know if this new date works for you or if there's anything else we can do to address your concerns. Sincerely, Ashley HomeStore team
Camilla, the salesperson in Boardman Oh was wonderful in helping us purchase our new sofa. She was personable, knowledgeable, and very helpful! In fact she may have helped us decide to purchase a bedroom set as well in the near future!
Business response:
Hi Patricia, thank you very much for sharing your experience while shopping with us. Your feedback provides inspiration to our team to continue providing exceptional service. We look forward to seeing you again soon. If there is anything we can do to assist you, please email us at customerinquiry@yourashley.com or call us at (814)-868-7140. Thank you, Ashley HomeStore team
Camilla at the Boardman OH store was such an awesome sales person ! Offered suggestions, listened to us, pleasant to talk to, answered all our questions. She did an awesome job!
Business response:
Hi Patricia, we are happy that our service has met and possibly exceeded your expectations. Thank you very much for sharing your experience. We share these reviews with our team internally and appreciate the trust you put in our family-owned brand. We hope to see you again soon. If there is anything we can do to assist you, please email us at customerinquiry@yourashley.com or call us at (814)-868-7140. Thank you, Ashley HomeStore team
Had a wonderful experience
Business response:
Hi Ruth, thank you very much for sharing your experience while shopping with us. Your feedback provides inspiration to our team to continue providing exceptional service. We look forward to seeing you again soon. If there is anything we can do to assist you, please email us at customerinquiry@yourashley.com or call us at (814)-868-7140. Thank you, Ashley HomeStore team
Frequently asked questions about Ashley Store
How is Ashley Store rated?
Ashley Store has a 4.7 star rating with 4,378 reviews.
When is Ashley Store open?
Ashley Store is closed now. It will open at 10:00 a.m.