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Ashley Store
- Furniture Stores
- Youngstown, OH
About this business
Location details
1130 Boardman Poland Rd, Youngstown, OH, 44514, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
Excellent job and great customer service provided by Billy! We will recommend to everyone
Business response:
Hi Jennifer, we are happy that our service has met and possibly exceeded your expectations. Thank you very much for sharing your experience. We share these reviews with our team internally and appreciate the trust you put in our family-owned brand. We hope to see you again soon. If there is anything we can do to assist you, please email us at customerinquiry@yourashley.com or call us at (814)-868-7140. Thank you, Ashley HomeStore team
Billy gave us the best customer service. He explained everything and took the time to find out exactly what we wanted and what there was to offer. I will recommend Billy at Ashley’s to everyone that has any furniture needs.
Business response:
Hello Jennifer , thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will be happy to receive good feedback. Customer experience and satisfaction are a top priority for us here at Ashley HomeStore. Your review is a testament to their hard work. We hope to see you again soon. If there is anything we can do to assist you, please email us at customerinquiry@yourashley.com or call us at (814)-868-7140. Thank you, Ashley HomeStore team
I couldn’t had a better experience, very happy with the service very helpful.Thank you.
Business response:
Hi Ruth, thank you very much for sharing your experience while shopping with us. Your feedback provides inspiration to our team to continue providing exceptional service. We look forward to seeing you again soon. If there is anything we can do to assist you, please email us at customerinquiry@yourashley.com or call us at (814)-868-7140. Thank you, Ashley HomeStore team
We were issued a card with a $2000 limit, because we had not used it, they decreased our limit to $250 and we were unable to complete our purchase.
Business response:
We apologize for falling short of your expectations. Please contact Synchrony Bank at (800) 333-1071 to discuss your finance account. Sincerely, Ashley HomeStore
I went to get a mattress and use 60 month financing at 0%. Little did I know all the stipulations that are included with this financing. I explained early on what I wanted to do with financing and the salesperson never said anything about the rules associated with the special financing. I would call this a bait and switch and basically a scam. After making up our mind the salesperson told us of all rules associated with the special financing. I purchased the mattress but am going to cancel the order tomorrow because the mor... read more
Business response:
Hi Sudol, we are disheartened that we have missed the mark in providing you with an experience that exceeds expectations. Your recollection of events is sadly not in line with the standards that have made Ashley HomeStore a leader in the furniture industry. We sincerely apologize and thank you for the opportunity to address your concern. Please email us at customerinquiry@yourashley.com or call us at (814)-868-7140, so that we can address your personal concerns. Thank you, Ashley HomeStore team
They failed to deliver when promised. They didn't seem to want to work with me to make things right. Don't care who's mistake ,the company should be trying to make things right. Doesn't seem to be that way there.
Business response:
Hi Johnny, we are disheartened that we have missed the mark in providing you with an experience that exceeds expectations. Your recollection of events is sadly not in line with the standards that have made Ashley HomeStore a leader in the furniture industry. We sincerely apologize and thank you for the opportunity to address your concern. Please email us at customerinquiry@yourashley.com or call us at (814)-868-7140, so that we can address your personal concerns. Thank you, Ashley HomeStore team
Well the staff was helpful. However one of the pieces we picked up was damaged and had to be returned
Business response:
Hello Teresa, thanks for reaching out to us. We sincerely apologize that you had a negative experience with us and we appreciate the opportunity to address this matter. Please email us at customerinquiry@yourashley.com or call us at (814)-868-7140, so that we can address your personal concerns. Thank you, Ashley HomeStore team
Our salesman, Jon Brown from your Boardman location was excellent!! His knowledge and customer service was outstanding!!
Business response:
Hello Judith , thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will be happy to receive good feedback. Customer experience and satisfaction are a top priority for us here at Ashley HomeStore. Your review is a testament to their hard work. We hope to see you again soon. If there is anything we can do to assist you, please email us at customerinquiry@yourashley.com or call us at (814)-868-7140. Thank you, Ashley HomeStore team
(Boardman Ohio store). We were told the financing through Wells Fargo was not a credit card, but our sales person Donna Barrett said they would send us a Ashley store home card. I had asked why would they send me a card, if this financing process is not for a credit card. I had specifically asked, “is this a credit card” and she told me no. After further research through Wells Fargo and other reviews of consumers having the same issues, it was fully determined that in fact it is a credit card And she had lied right to mine... read more
Business response:
Dear Daniel, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. Our intention is to provide exceptional service and we will improve. Please email us at customerinquiry@yourashley.com or call us at (814)-868-7140, so that we can address your personal concerns. Thank you, Ashley HomeStore team
Frequently asked questions about Ashley Store
How is Ashley Store rated?
Ashley Store has a 4.7 star rating with 4,378 reviews.
When is Ashley Store open?
Ashley Store is closed now. It will open at 10:00 a.m.