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Aspen Dental - Asheville, NC
- Dentists
- Asheville, NC
About this business
Location details
160 Tunnel Rd., Asheville, NC, 28805, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:30 a.m. to 5:30 p.m. | |
| Tue | 07:30 a.m. to 5:30 p.m. | |
| Wed | 07:30 a.m. to 5:30 p.m. | |
| Thu | 07:30 a.m. to 5:30 p.m. | |
| Fri | 07:30 a.m. to 12:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I could not have had a better exam, and the staff all kind and friendly but also professional. The exam equipment is the latest. I was able to see a clear photo of my teeth, and staff clearly explained everything. I left knowing the priority of remedial treatment for each tooth and having made my own decision about how to proceed.
Megan is unbeatable! She has knowledge on how the entire office runs; especially, insurance! You know you are taken care of when Megan is helping you out! Thank you, Megan!
Let me say I hate the dentist. The group at Aspen help me to feel comfortable at ease and like family. There listen to what I had to say and was patient and gentle with my care. I recommend them for all your dental needs. And yes they even took the time to file both my insurance most dentist will only file one and leave the rest to you to handle. They all discount and coupons to help with cost.
I got into my appointment on time. The staff was welcoming and professional. The dental assistants were neat organized and carried themselves well.
I had an emergency today with TMJ which is very painful but the Asheville office worked me in before my appointment time and did all x-rays needed to eliminate any cavities. TMJ is very hard to address and it was explained in detail and I was given a referral to a TMJ Specialist and told to take over the counter pain relief which made since. It was explained what I needed with oral hygiene made a payment plan and thought I was treated very professionally by all personnel. I was in pain and treated with respect and cauti... read more
Great experience! The patient card coordinator was very helpful finding the right plan for me. The staff is great and very kind!
Business response:
I'm glad to hear it was a pleasant experience, Brieley! Thank you for your kind review. - Mitch, ADMI
Horrbile and Brutal.The appointment 6/24 at Aspen Dental on Airport Rd. was an awful tramatic experience. And I am still hurting badly 3 weeks later and now have TMJ. The DA assistant was so rough he pulled the jaw muscle that caused this. I am now on medication for that. To tell you all that went wrong would take too long. The dental tech got very frustrated.and mad after 40 minutes of grinding on the temp crown he made when I still said it was still not right. He cemented it in even though it was nowhere near rightly fitti... read more
Business response:
Hi there, no one should feel unsupported during a dental appointment, and we appreciate you bringing your experience to our attention. We strive to provide the best care for our patients and we take your concerns seriously. Please know we hear you, understand how you’re feeling, and are actively addressing your concerns. Thank you for your patience in the meantime.
The staff is nice. The hygienist I saw was great. The dentist was always in a hurry and didn't explain anything. After an emergency visit I was told to call the office if I had questions or concerns. When I called, I could only speak with front office staff who told the doctor my problem and then told me the doctor would look at it again when I came back for my scheduled cleaning which was 3 weeks away. She did not speak with me directly or call me back. Now I am seeing an endodontist in an effort not to l9se my tooth.
Business response:
Hi Nancie, we understand that your visit didn’t meet expectations and that we weren't able to assist you sooner, especially when you were in pain. Most of our practices do have endodontists, however they travel often and are only in our office once a month. We understand how challenging this must have been. We appreciate you sharing your feedback with us as we are always trying to improve future patient experiences.
They take your insurance and bill more. They refuse to clean your teeth unless you sign for all their treatments. It's a money machine scam and the dentists are complicit.
Business response:
We’re so sorry to hear about the trouble you're having, Chris. We have a dedicated team that would be happy to help with billing concerns. Please reach out to them directly at 1-844-296-0187. -The Customer Service Team
Frequently asked questions about Aspen Dental - Asheville, NC
How is Aspen Dental - Asheville, NC rated?
Aspen Dental - Asheville, NC has a 4.4 star rating with 831 reviews.
When is Aspen Dental - Asheville, NC open?
Aspen Dental - Asheville, NC is open now. It will close at 5:30 p.m.