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Aspen Dental - Albany, OR
- Albany, OR
About this business
Location details
1290 Geary St SE, Albany, OR, 97322, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:00 a.m. to 5:00 p.m. | |
| Tue | 07:00 a.m. to 4:00 p.m. | |
| Wed | 07:00 a.m. to 5:00 p.m. | |
| Thu | 09:00 a.m. to 7:00 p.m. | |
| Fri | 08:00 a.m. to 1:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
RecommendedThey listen to what you have to say. They also address your concerns. Friendly, out going staff.
They are kind and gentle. Have a huge amount of patients for those of us that have panic attacks at the dentist.
Nothing but problems from the start with this place. I went in for an emergency extraction, the call center set me up with only a new patient appointment for X-rays and a examine then they made me wait additional 6 hours before even brining me back for the extraction. I will not be going back to this place and there communication with the call center could improve massively.
Business response:
I'm sorry that your experience didn't live up to expectations, Justin. If you would like to share more detail about your visit, the team and I would appreciate the opportunity to talk to you Please call us at 1-866-767-0890. We look forward to speaking with you. – Dawn, ADMI
Received an email from Aspen Dental last week to confirm my 2:00 appointment today. Arrived at the clinic at 1:50. Waited about ten minutes for the receptionist to end a call she was on. Then I told her I was checking in for a 2:00 appointment. She informed me I was “15 minutes into my appointment time” and she’d need to reschedule me. I pulled up the text from Aspen Dental and showed her the appointment time was clearly 2:00. Then she said she’d just told my husband that my appointment was for 1:45. (My husband had an appt ... read more
They did a cleaning on my lower teeth not my top. Then charged me 500 dollars for it . They want your money and give you poor service in return.
Business response:
I'm so sorry to hear you didn't have a positive experience, Barbie. I encourage you to connect with the Patient Satisfaction Team, so they can address this concern directly: 1-866-767-0890. - Mitch, ADMI
Outdated equipment, bad customer service, terrible staff. Just save yourself time and go somewhere else.
Business response:
Thank you for being in touch, Shelby. The well-being of our patients is our priority, and we value your feedback. We will share your thoughts with our teams with an eye to always do what we can to improve the patient experience, but if at any point now or in the future you would also like to speak with our Patient Satisfaction team, their direct phone number is 1-866-767-0890. Be well. - Cindy ADMI
Very unprofessional , they kept canceling over 9 times, rude service and way over charge. I will also report this to BBB and dental Association. so no one else gets scammed.
Business response:
I'm really sorry to hear that, Fifi. If you haven't called the Patient Satisfaction team yet, my team would appreciate the opportunity to talk to you: 1-866-767-0890. - Dawn, ADMI
Frequently asked questions about Aspen Dental - Albany, OR
How is Aspen Dental - Albany, OR rated?
Aspen Dental - Albany, OR has a 4 star rating with 935 reviews.
When is Aspen Dental - Albany, OR open?
Aspen Dental - Albany, OR is closed now. It will open tomorrow at 8:00 a.m.