Aspen Dental - Bolingbrook, IL

Chani M. 

on Yelp

6 years ago

I was a new patient at Aspen Dental in Bolingbrook my experience there was awesome they got my smile and confidence back The staff was very helpful and knowledgeable. I definitely see myself continuing my care there 

George D. 

on Yelp

a month ago

i have written multiple emails to the CEO, to the Regional manager and to the Owner of the Aspen Dental at Bolingbrook Illinois requesting them over and over again to honor the warranty for the comfilyte dentures that have cost thousands of dollars to get and they supposedly have 7 years warranty. The dentures are defective as they split in half after a year. NO RESPONSE. I am planning to call the Illinois Attourney's office today and file a formal complaint. 

George D. 

on Yelp

a month ago

this has been a nightmare. one year ago I got an upper full denture and a lower partial denture at Aspen Dental at Bolingbrook IL. During me treatment I got an infection that was not discovered because the attending dentist was not seeing me when I visited the clinic until I had an infection that had caused me to loose several pounds and required antibiotics. Once I recovered I complaint about the treatment and they decided unilaterally to 'dismiss' me as a patient after having paid thousands for the dentures. Yesterday the... read more

Linda B. 

on Yelp

2 months ago

Absolutely crooked! Didn't do the work and charged more than 6 times what their estimate was. I went for my first visit and they said I needed a deep cleaning, and said it would take an hour per side. They gave me an estimate of $228.20 for the work that they ended up doing. The actual work took less than 10 minutes per side making me question whether that was a deep cleaning, or whether I really needed one. Then they charged me $1418. Also , very difficult to communicate with. They don't return calls as promised. They put... read more

Boo B. 

on Yelp

a year ago

Horrible facility. I had an appointment & STILL had to wait in the waiting room for 20 minutes to be called back - UNACCEPTABLE ! I then made my next appointment a MONTH IN ADVANCE & the day before the actual appointment they changed it to 45 minutes later than my original appointment - UNACCEPTABLE! While I was there, I received conflicting information from different personal on my follow up care & they did not call in my after surgery meds in a timely manner so that I had to wait until the following day to get MY MUCH NEED... read more

George D. 

on Yelp

a year ago

I had a very bad experience at the Bolingbrook office in Illinois. I received an email by the Aspend Dental manager that I will be contacted for resolving the issues, I haven't received any call. I will provide an update tomorrow 

J C. 

on Yelp

a year ago

My family had been patients for over 2 years. The level of service went from 4 stars to 0 stars. They would cancel appointments without notification. Imagine taking a whole day off work to go to a dentist appt and when you arrive they say oh we can't see you. Imagine driving to an appt and as you turn into the lot they call and say oh we can't see you today. We have now had to take our business elsewhere. The service we had there was good but the office staff, scheduling, or whomever dropped the ball so many times we can no ... read more

Annette G. 

on Yelp

a year ago

Type of care and quality of care. Poor service. Hard to get through to make or cancel an appointments. My husband went for a visit teeth hurting back molars top and bottom, they did lots of X-rays took so long to come and talk to him, did more X-rays waited again, just to say his about 1 year root canal was infected and needed to be redone. Barely 1 year passed. If they would have answered me 3 months ago for my follow up maybe this would have not happened, now they want him to pay again! The Dr. Zi Jian Wu, he did not send ... read more

Johanna K. 

on Yelp

a year ago

If I could give zero stars I would. They are just horrible. They always want you to sign up for their financial services. I learned now that I had the horrible experience with them. That when you are looking for a new dentist you don't ask them to take my insurance. You ask them are you in network with my insurance. I that I was scammed by Aspen dental. I have seen so many videos on Facebook, YouTube, Instagram, and even TikTok. The last time I went to them was 2 years ago in December. I had my appointment scheduled for a ro... read more