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Aspen Dental - Bolingbrook, IL
- Bolingbrook, IL
About this business
Location details
221 N. Weber Rd., Bolingbrook, IL, 60490, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 5:00 p.m. | |
| Tue | 08:00 a.m. to 5:00 p.m. | |
| Wed | 08:00 a.m. to 5:00 p.m. | |
| Thu | 08:00 a.m. to 5:00 p.m. | |
| Fri | 08:00 a.m. to 3:00 p.m. | |
| Sat | 08:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
I was a new patient at Aspen Dental in Bolingbrook my experience there was awesome they got my smile and confidence back The staff was very helpful and knowledgeable. I definitely see myself continuing my care there
Absolutely crooked! Didn't do the work and charged more than 6 times what their estimate was. I went for my first visit and they said I needed a deep cleaning, and said it would take an hour per side. They gave me an estimate of $228.20 for the work that they ended up doing. The actual work took less than 10 minutes per side making me question whether that was a deep cleaning, or whether I really needed one. Then they charged me $1418. Also , very difficult to communicate with. They don't return calls as promised. They put... read more
Business response:
We appreciate you letting us know about the trouble you’re experiencing, Linda. We have a dedicated team that would be happy to help with billing concerns. Please reach out to them directly at 1-844-296-0187. -The Customer Service Team
Horrible facility. I had an appointment & STILL had to wait in the waiting room for 20 minutes to be called back - UNACCEPTABLE ! I then made my next appointment a MONTH IN ADVANCE & the day before the actual appointment they changed it to 45 minutes later than my original appointment - UNACCEPTABLE! While I was there, I received conflicting information from different personal on my follow up care & they did not call in my after surgery meds in a timely manner so that I had to wait until the following day to get MY MUCH NEED... read more
Business response:
This is not the experience we want for patients and we really appreciate you for taking a moment to share your feedback. We have read your review and will address your concerns with the team in Bolingbrook, with an eye to improving patient experiences. Should you have any questions or need anything, please don't hesitate to reach out to the team.
I had a very bad experience at the Bolingbrook office in Illinois. I received an email by the Aspend Dental manager that I will be contacted for resolving the issues, I haven't received any call. I will provide an update tomorrow
Business response:
We're very disappointed to hear this, George. Our team would appreciate the opportunity to look into your experience further. Please give us a call at 1-844-296-0187, so we can work to find a resolution.
My family had been patients for over 2 years. The level of service went from 4 stars to 0 stars. They would cancel appointments without notification. Imagine taking a whole day off work to go to a dentist appt and when you arrive they say oh we can't see you. Imagine driving to an appt and as you turn into the lot they call and say oh we can't see you today. We have now had to take our business elsewhere. The service we had there was good but the office staff, scheduling, or whomever dropped the ball so many times we can no ... read more
Business response:
We are really sorry to hear that and can understand your frustrations, J C. We really appreciate you for taking a moment to share your feedback. We are sorry that you didn't have a positive experience. We wanted to let you know that We have read your review and will address concerns with the team in Bolingbrook with an eye to improving experiences for others. Thank you!
Type of care and quality of care. Poor service. Hard to get through to make or cancel an appointments. My husband went for a visit teeth hurting back molars top and bottom, they did lots of X-rays took so long to come and talk to him, did more X-rays waited again, just to say his about 1 year root canal was infected and needed to be redone. Barely 1 year passed. If they would have answered me 3 months ago for my follow up maybe this would have not happened, now they want him to pay again! The Dr. Zi Jian Wu, he did not send ... read more
Business response:
I am very sorry to hear this, Annette. I wanted to let you know that I did pass your feedback along to our Customer Service team so that they could address concerns with the team in Bolingbrook. If you would like to speak with them in the future, please let us know. - Garlen
If I could give zero stars I would. They are just horrible. They always want you to sign up for their financial services. I learned now that I had the horrible experience with them. That when you are looking for a new dentist you don't ask them to take my insurance. You ask them are you in network with my insurance. I that I was scammed by Aspen dental. I have seen so many videos on Facebook, YouTube, Instagram, and even TikTok. The last time I went to them was 2 years ago in December. I had my appointment scheduled for a ro... read more
Business response:
I'm sorry that your experience didn't live up to expectations, Johanna. We value your feedback, and I will pass your message along to the team, so they can address concerns. - Sophia
I made an appointment for my daughter, took her and then they tell me that for afternoon appointments they only do x-rays and exams!!! For a cleaning I have to go in the morning or wait a month for an afternoon appointment!! What a waste of time!!! I suggest they let patients know ahead of time this information.
Business response:
I am very sorry to hear this, Maria. I wanted to let you know that I did pass your feedback along to our Customer Service team so that they could address concerns with the team. If you would like to speak with them in the future, please let us know. - Garlen
This review is devoid of any evaluation of physical services provided. I just left the Aspen Dental in Bolingbrook, Il. The facility looks GREAT and the folks who greeted me were AWESOME!!!!! HOWEVER..... When I walked in I noticed and advertisement that stated " $19.99 for exam and x-rays." Initially, this didn't register because I am insured. So I ONLY wanted to get a cleaning, my normal dentist is booked out to October. But per Apsen policies, I had to an exam and x-rays. The x-ray process was smooth and took 5 min. T... read more
Business response:
I'm sorry that your experience didn't live up to expectations, Dewayne. Thanks for taking a moment to let us know about your experience and sharing your feedback with us. We will share your thoughts with our teams with an eye to always doing what we can to improve the patient experience. -Dawn
Frequently asked questions about Aspen Dental - Bolingbrook, IL
How is Aspen Dental - Bolingbrook, IL rated?
Aspen Dental - Bolingbrook, IL has a 4.1 star rating with 584 reviews.
When is Aspen Dental - Bolingbrook, IL open?
Aspen Dental - Bolingbrook, IL is open now. It will close at 5:00 p.m.