Aspen Dental - Bolingbrook, IL

Annette G. 

on Yelp

2 years ago

Type of care and quality of care. Poor service. Hard to get through to make or cancel an appointments. My husband went for a visit teeth hurting back molars top and bottom, they did lots of X-rays took so long to come and talk to him, did more X-rays waited again, just to say his about 1 year root canal was infected and needed to be redone. Barely 1 year passed. If they would have answered me 3 months ago for my follow up maybe this would have not happened, now they want him to pay again! The Dr. Zi Jian Wu, he did not send ... read more

Johanna K. 

on Yelp

2 years ago

If I could give zero stars I would. They are just horrible. They always want you to sign up for their financial services. I learned now that I had the horrible experience with them. That when you are looking for a new dentist you don't ask them to take my insurance. You ask them are you in network with my insurance. I that I was scammed by Aspen dental. I have seen so many videos on Facebook, YouTube, Instagram, and even TikTok. The last time I went to them was 2 years ago in December. I had my appointment scheduled for a ro... read more

Maria G. 

on Yelp

2 years ago

I made an appointment for my daughter, took her and then they tell me that for afternoon appointments they only do x-rays and exams!!! For a cleaning I have to go in the morning or wait a month for an afternoon appointment!! What a waste of time!!! I suggest they let patients know ahead of time this information. 

Dewayne T. 

on Yelp

2 years ago

This review is devoid of any evaluation of physical services provided. I just left the Aspen Dental in Bolingbrook, Il. The facility looks GREAT and the folks who greeted me were AWESOME!!!!! HOWEVER..... When I walked in I noticed and advertisement that stated " $19.99 for exam and x-rays." Initially, this didn't register because I am insured. So I ONLY wanted to get a cleaning, my normal dentist is booked out to October. But per Apsen policies, I had to an exam and x-rays. The x-ray process was smooth and took 5 min. T... read more

Crystal F. 

on Yelp

2 years ago

I had a lower molar with a a very big old silver filling that was starting to cause me pain and an upper molar on the same side that was not in pain but had a chip. The dentist recommended TOOK x-rays and said there was no deep decay in either tooth, but they need to be crowned. It cost almost $3,000 after my insurance. I didn't have any money to pay for that (like most Americans) because I am disabled and on a fixed income. I was very emotional and in pain and I felt somewhat pressured into applying for dental credit to pa... read more

Fatima L. 

on Yelp

2 years ago

These people are scammers. Don't go here. They will take your money for services not even completed and never give it back. Management and corporate are extremely incompetent and keep changing. 

David R. 

on Yelp

3 years ago

This company has no clue how to process insurance claims and will process the entire procedure, even if it will be months between parts of the procedure. If they submit it incorrectly to the insurance company, they try and hold you responsible for the part the insurance company will not pay, even if you hand them the EOB and instructions. Months of trying to get my money back saying the claim is still open on their end with the insurance company and will not refund until closed. IT IS NOT THEIR MONEY TO HOLD. On top of t... read more

Christine B. 

on Yelp

3 years ago

The hygentist would NOT take the toothbrush off what I was getting charged for even though I did not want it. She said that I didn't have to take it, but was being charged for it. Also, they charged me for a perminant bridge that was supposede to have been delivered. I tried to cancel it. No refund for it and NO bridge. It's been almost 5 months since they charged me for it. 

Paul H. 

on Yelp

3 years ago

Still zero stars. Just told legal stuff. The dentist I went to fix everything and till this day still holds. After reading this review I'm still mad I was never satisfied in the end. I did give a small refund but for the trouble and hassle, medication I paid for just a checkup and trouble with appointments still leaves a stain on the wall I guess to say