Aspen Dental - Christiansburg, VA

Brandon .. 

on Yelp

2 years ago

I paid $4000 up front for a upper and lower plate. They tried to up charge me at first then had me come to 7 visits for the making of them and I never saw the DDS 1 time bc he was chasing the assistants in the office the whole time. Then I refused to take the plates and filed a dispute with ins and cc company and aspen lied and said it was a valid exchange even though they had the plate and I didn't even have it. I contacted corporate and told them that it showes by my records they are lieing but havent heared anything back.... read more

Ross C. 

on Yelp

2 years ago

This location is actively committing fraud. They told my wife my child needed an expensive treatment not covered by our dental insurance. They told her in order to get the service she had to prepay for the service which was scheduled for later in the week. The next day they called her and told her they had to cancel because they didn't have any providers available until late in October nearly 8 weeks later. She told them she wanted a refund. After 5 days the refund had not be processed. She called and was told it would... read more

Elizabeth W. 

on Yelp

3 years ago

If I could leave no stars I would. The worst practice I've ever been to. Horrendous money making assembly-line kind of place, Deceptive, unnecessary charges. Rude employees. 

Ben R. 

on Yelp

3 years ago

These people are hacks and crooks....avoid this place like the plague! They attempt to take advantage of college students, telling them they need unnecessary, expensive treatments. My son had an appointment for an exam and cleaning. Dr said he had periodontal disease and required four $600 antibiotic treatments over the course of a year. They refused to clean his teeth unless he started the $600 treatments. Got two second opinions, both dentists said no periodontal disease. Only giving one star because yelp will not let me ... read more

Paula M. 

on Yelp

3 years ago

After 2 times to get it right, Aspen Dental still have my dentures. Their staff, is IGNORANT of what has been paid And the "receptionist" tried to BULLY ME into paying 800.00. I left after telling her that I needed to talk to Dawn at MANAGEMENT SERVICES Aspen dental. This was 8:09, when I waited with no answer, I went back in. The "receptionist" told me 800.00, and I still tried to tell her, that my dentures we PAID IN FULL. She then told me "You signed a contract in this office with our adjuster(or who ever tells you what y... read more

Lance B. 

on Yelp

4 years ago

They canceled my appointment after it was confirmed. They called the day before the appointment. I missed the call. I called back. Nobody answered. I arrive at the appointment only to be told it was canceled because I didn't give verbal confirmation over the phone. I had an appointment confirmation printed out on paper from the week before. Irrelevant. Confirming online had no relationship to actually confirming the appointment and it seemed to be based exclusively on providing verbal confirmation over the phone. Nothing in ... read more

Cindy S. 

on Yelp

4 years ago

Would give a 0 if possible. We've had multiple issues and needed to contact the office. Recording says to leave a message but our calls have not once been returned (as in at least 4 calls per issue). We have resorted to going in to ask questions and resolve concerns, very inconvenient and just odd that they don't answer the phone. My husband asked why they don't answer the phone and return calls and got a blank stare. We had an appointment scheduled and Aspen had messed up but did not call us so we wasted a trip, but then of... read more

Melissa A. 

on Yelp

4 years ago

If we could give zero stars we would for this place! It took forever for my son to even get an appt then they made an excuse why it had to be rescheduled. Then the day of the second appt they made another excuse why they had to reschedule it yet again but past the date my son's insurance expires. She said the oral surgeon is only there once a month but all the rescheduled appts were two weeks out from each other. Very poor business practices as well. 

Kaelyn G. 

on Yelp

4 years ago

They are very very unorganized. Aspen Dental has over charged me several times. They tell me how much I owe, I pay it and the next time I come in they say I owe them more $$. Always well over a $100. This happened 4 times including this last time! Because I have to sit down with the business office lady and go through my itemized statement each time only to figure out I am again getting over charged, I prepaid for my crown and filling and was assured I was paid up. I go in to get my crown and filling and they say I owe them... read more