Aspen Dental - Concord Mills, NC

Alma A. 

on Yelp

a year ago

Just terrible. Don't even try it, I have no time to explain how bad they were. They gave me an xray while I was pregnant, maybe that's something they should ask before getting X-rays because I was unaware that that was bad for my baby. They never answer the phone, and they take forever. 

Victoria F. 

on Yelp

a year ago

If you are considering this office for your dental care, run away. I had 4 appointments and nothing went right. It took an hour for X-rays to be done. 3 people 6 or 7 tries for impressions. Then the dentist was rude. I had been there two hours, he walks in and doesn't even introduce himself. I had to pick up my daughter from school and he told me to wait. Both Megha Aragawal and Jalin walked me out. I told them I'd be back in a few minutes. I didn't see Megha after that. Jason went over the options and a few days later I ca... read more

Tessa H. 

on Yelp

a year ago

Do not come here! Came in for some gum pain and they told me it was my wisdom teeth growing in and I'd need to get them removed. Initial office visit was fully covered by my insurance company. They then told me I'd also need a root canal on a tooth that had a bad cavity which I knew about and also needed taken care of. When going over pricing for everything I was told the total for it all would be a little under 10k, and my insurance would cover about 7k of it. They said without everything being paid for in full they wouldn'... read more

Taylor W. 

on Yelp

a year ago

Unprofessional and rude staff. Needed major dental work done and the staff was literally joking around and dancing which led to the woman who took a scan of my mouth to CREATE my dentures to make them wrong. They ended up not fitting and not even having hooks on them. The dentist literally sent me out of the office with a partial that didn't fit crying my eyes out trying to tell me "it was normal" and how i was "lucky they were going to be helping me the following day bwvsuse it usually takes time" Mind you i had the appo... read more

Robin M. 

on Yelp

2 years ago

My anniversary is coming up... March 17,2023 was when I paid Aspen Dental for a cleaning as detailed in my previous review & updates. I'm still out $110.00 because Aspen will not contact my insurance company to straighten it out and forfeit the money that is mine. I guess they assume that since they refunded the amount that I was coerced into putting on my credit card that I would be silent about the rest. I have contacted them numerous times since then both by phone & email and promises have been made but not carried out. S... read more

Liz M. 

on Yelp

2 years ago

The office is clean and staff is cordial but either they aren't aware of their business practices, or they intentionally deceive their patients. Needed front tooth repaired, due to injury at work 10/1/23. Came in and explained it would be a Workman's Comp case, they replied that they would require a $1000 deposit to initiate dental plan. I specifically asked if my deposit would be credited to dental work not covered by WC (like others stated cleaning recommended and made priority) and was told yes. Went to first two visi... read more

Meggan S. 

on Yelp

2 years ago

The reviews are right when they say this is not a great dental office chain. I had two veneers replaced there, and the dentist removed entirely too much tooth, to where the new veneers have a hard time holding. Two of my veneers now come off if I eat something too hard, and for the next ten years or until it's replaced with something, something that now will have to be anchored to the bone, I have to stay away from certain hard foods. So, a good portion of my diet is now needed to be changed for a decade thanks to this of... read more

Beth S. 

on Yelp

2 years ago

i'm living a nightmare!! i went to the Concord office. dr. lee pulled four 4 molars on top right away. all but one upper molar i had left.i have x-rays from another dentist a year ago. it shows no reason why 2 of those 4 molars should have been pulled. he makes a "temp" partial. the partial never fit. it was too big then he shaved it down too much and now it's loose. never have been able to wear it. dr. lee never told me these were temporary and were not for eating.... and that a clip-on denture would be my final appointmen... read more

Jason B. 

on Yelp

2 years ago

They have very bad customer service the people that work in the front doesn't know what they're doing