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Aspen Dental - Dubuque, IA
- Dubuque, IA
About this business
Location details
3432 Dodge St Suite 102, Dubuque, IA, 52003, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 5:00 p.m. | |
| Tue | 07:00 a.m. to 4:00 p.m. | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | Closed |
They are incompetent due to a lack of communication and I feel like they haven't listened to a word I've said. One could say that they practice gross negligence. I implore you not to learn the hard way that Aspen Dental only cares about money, not the patient.
Business response:
Hi Alexander, I'm sorry that you didn't have a positive experience. If you would like to share more detail about your visit, the team and I would appreciate the opportunity to talk to you: 1-866-767-0890. – Michelle, ADMI
search for stop aspen dental group on fb.you will be able to read alot if reviews as to why this company is horrible
prices are outrageous. $1100 for a 45 minute procedure. never again
I went to Aspen dental and the only thing they did was give me a prescription for a infection. They told me just before leaving the office that I owe nothing for that day's visit then I get a bill in the mail 3 months later.
Business response:
I am sorry to hear this, Jason. I have spoken with the office manager, and she would love to help with this. I encourage you to call the office at 563-557-0500, option 2. Thanks! - Courtney, ADMI
I have called numerous times and have waited for a follow up for my bill statement that I did not get. When I finally decided not to care anymore they treated me as if it was my fault that I did not receive a bill from them from 2 years ago. It shows that this company does not care to do anything to resolve the issue or to make their customer happy. I will not be returning and I reccomend that people find a better option than Aspen.
My appointment was on time, the person cleaning my teeth seemed to be rather hurried.
Business response:
I'm sorry to hear that, Roy. If you would like to leave feedback for our Patient Satisfaction team, please call them directly at 1-866-273-8606 and they can help address your concerns. - Emily, ADMI
In order to make an appointment for my first time I had to speak to someone who wasn't local and through a 1-800 number. I thought I made an appointment to get a cleaning. I get there and I fill out all the paper work, they call my name and first take a couple sets of x-rays, then they put me in another room and take about 10 more different x-rays...ok fine I understand they need to see x-ray of my teeth. Then they start talking about how Oral B has a new toothbrush out, then they want me to try out, so I did. It was a nice ... read more
Business response:
Hi Jessica, I'm sorry you did not have a positive experience. Please call our Patient Satisfaction team at 1-866-273-8606 so they can help address your concerns. - Emily, ADMI
I waited almost a half an hour in the lobby to get in. They will not schedule you for a cleaning over the phone. You will have to go in, be seen by the doctor and tech, and have to schedule a secondary appointment to get the full service that any other dentist provides in one office visit. Given the half an hour I was in the lobby, I was easily onsite long enough for the cleaning to have taken place in one visit. The entire time I felt rushed, as the tech was running in and out of the room and pushing to get things done supe... read more
Frequently asked questions about Aspen Dental - Dubuque, IA
How is Aspen Dental - Dubuque, IA rated?
Aspen Dental - Dubuque, IA has a 4.6 star rating with 926 reviews.
When is Aspen Dental - Dubuque, IA open?
Aspen Dental - Dubuque, IA is closed now. It will open on Monday at 8:00 a.m.